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DVR chaptering thumbnails not available

Xgin01
Enthusiast - Level 2
‎09-17-2011 01:23 PM

I just received IMG 1.9 this Wednesday and I love it.

Only issue I have is that when I press the up arrow during playback of a recorded program I get the chaptering screen but no thumbnail pictures are available.

I tried resetting the STB and disabling/enabling the feature and still no thumbnail pictures on any of my recorded programs. 

Any suggestions.

STB is a QIP-7200 P2

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PJL
Master - Level 3
‎09-17-2011 02:20 PM

I'm seeing the same thing.  I received the upgrade several weeks ago as part of the slow roll for DAC 1/VHO3.  Are you in Southern California or Texas?  I'm trying to narrow this down to if it's a problem for DAC 1 as I haven't heard of this problem for other deployed markets.

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Xgin01
Enthusiast - Level 2
In response to PJL
‎09-17-2011 02:30 PM

I am in Southern California.

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PJL
Master - Level 3
In response to Xgin01
‎09-17-2011 02:31 PM
@Xgin01 wrote:

I am in Southern California.

That's what I suspected.  I'll report it

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CeeZee
Newbie
In response to PJL
‎09-20-2011 08:08 AM
I am vho8 and am having the same problem (part of the slow roll).
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sgk3
Newbie
‎09-18-2011 11:50 AM

I am also in Southern California and I have chapters, but no thumbnails.

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bafooya
Enthusiast - Level 2
‎09-18-2011 02:36 PM

Also in VHO 3 with 1.9 and no thumbnails... CallerID also doesn't display on screen, even after waiting a few days for it to activate.

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MichaelM3
Newbie
‎09-22-2011 08:57 AM

Ditto for us - I'm in So Cal & thought the chaptering would be great, but it shows up only on 20% of the shows.

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Xgin01
Enthusiast - Level 2
In response to MichaelM3
‎09-28-2011 10:22 PM
I was hoping a Verizon representative would of offered some sort of explanation or fix by now.
Disappointed.
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SoCal_FIOS_User
Enthusiast - Level 2
‎10-01-2011 08:35 AM

Verizon support, I've also opened a ticket on this and have not received any response. What's up with this issue? Is this limited jus to CA? If so, what is the plan to resolve this?

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ElizabethS
Moderator Emeritus
In response to SoCal_FIOS_User
‎10-01-2011 09:55 AM

Hi everyone

This is a peer to peer support forum. And while occasionally some VZ employees drop by, this is not the place to look for responses to your tickets or issues. You need to contact Verizon directly.

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Bull_07
Newbie
In response to ElizabethS
‎10-01-2011 11:05 AM

I've noticed that shows that were recorded before the img 1.9 update do not have thumbnails, but the shows recorded after the 1.9 upgrade do.

Is that possible for you.

Texas region here.

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paps33
Enthusiast - Level 1
In response to Bull_07
‎10-03-2011 03:08 AM

Central Jersey here...

I too have noticed problems with the thumbnails. In my case though there seems to me no particular pattern as to what recordings they do or do not show up for. I can say for certain that it does not depend on whether a recording was made before I was upgraded to 1.9, as I have recordings from before I got 1.9 that show thumbnails. I've also have instances where maybe a couple thumbnails for a recording show with the others being "not available".  One other thing I think I may be seeing but need to explore further is that thumbnails may show or not show up for a particular recording from one time to another (of invoking chaptering). All very strange.

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PLynn26
Enthusiast - Level 2
In response to paps33
‎09-12-2020 07:37 AM

See below, it’s not your dvr, it FIOS, Verizon removed this feature!

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TonyaD_VZ
Contributor - Level 3
‎11-08-2012 01:43 PM

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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PLynn26
Enthusiast - Level 2
In response to TonyaD_VZ
‎09-12-2020 07:10 AM

Can’t fix stupid. Management decided we don’t need chaptering and this feature is no longer available, says technical support. 

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PLynn26
Enthusiast - Level 2
‎09-12-2020 07:06 AM

I just talked to Verizon support on Messenger. I was told that as a part of the recent revamp of the dvr system THIS FEATURE IS NO LONGER AVAILABLE! I told them that was the dumbest thing I ever heard. Everybody needs to complain loudly. It’s not your system or part of a local, state thin, I’m in Massachusetts. 

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LawrenceC
Moderator Emeritus
‎09-12-2020 08:20 AM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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