The Fios apps are not helpful. I keep getting the error code 9-6-13-202-999 on my android (Samsung Galaxy 7) when I try to access my DVR to record a show when I am not home. I have uninstalled and reinstalled. Rebooted the phone. When I select "Need More Help?" I re-sign in and get the same error page. Getting through to a human? Impossible. Help!
Have you rebooted router and DVR?
I was having a similar issue (not the same error code but still comms issue).
Rebooted both and connected via home wifi.
Has been good since.
Similar problem on Samsung SM-T520. App throws the code and won't do anything else. Funny, my mom can access her Xfinity system from 3 miles away on the same device and I can't access my Fios system from across the room! Good job, Verizon!
SOLVED:
I recently changed devices and after reinstalling the FiOS TV app from google play, I got this error code when I tried to log in.
I uninstalled the app and downloaded the app fresh from google play.
I am not able to log in and view TV programming.
@adean wrote:SOLVED:
I recently changed devices and after reinstalling the FiOS TV app from google play, I got this error code when I tried to log in.
I uninstalled the app and downloaded the app fresh from google play.I am not able to log in and view TV programming.
@adean wrote:SOLVED:
I recently changed devices and after reinstalling the FiOS TV app from google play, I got this error code when I tried to log in.
I uninstalled the app and downloaded the app fresh from google play.I am not able to log in and view TV programming.
Do you mean "you are NOW able to log in"?
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