From day one of my Fios installation, my setup has stopped working properly.
I have the Fios One into my Onkyo-525 and the Onkyo into my LG C8 TV via HDMI Arc.
With my old cable box, if I switched from watching TV (Cable on receiver screen) to watching a streaming app (TV on receiver screen,) it would be seamless and there'd be no issues with the sound. Now, the app starts, and the receiver shows TV, but there's no sound.
If I switch back to cable, (there's always sound,) and FIRST switch to TV through the Receiver remote, THEN switch to TV through the LG remote, it works some of the time.
What's odd, is it sometimes all works fine the first time I turn on the TV and make the first switch.
If this all seems a little hard to follow, imagine my frustration trying to get it to work.
Any thoughts?
@nicely2x wrote:From day one of my Fios installation, my setup has stopped working properly.
I have the Fios One into my Onkyo-525 and the Onkyo into my LG C8 TV via HDMI Arc.
With my old cable box, if I switched from watching TV (Cable on receiver screen) to watching a streaming app (TV on receiver screen,) it would be seamless and there'd be no issues with the sound. Now, the app starts, and the receiver shows TV, but there's no sound.
If I switch back to cable, (there's always sound,) and FIRST switch to TV through the Receiver remote, THEN switch to TV through the LG remote, it works some of the time.
What's odd, is it sometimes all works fine the first time I turn on the TV and make the first switch.
If this all seems a little hard to follow, imagine my frustration trying to get it to work.
Any thoughts?
Check: menu>settings>audio and video>video settings>video input control. Try toggling it off, or on and see what happens. Depending on how the receiver handles CEC, it may solve the issue.a
Thanks for the suggestion, but no go. I tried combinations of enabling/disabling CEC from the receiver and enabling/disabling from the Fios One and similar frustrations.
@nicely2x wrote:Thanks for the suggestion, but no go. I tried combinations of enabling/disabling CEC from the receiver and enabling/disabling from the Fios One and similar frustrations.
Ok, try setting the audio in the Fios audio settings to passthrough. If that doesn't work, try Surround.
No go, again. FYI...It was already set to Surround.
One question is why it sometimes works/switches correctly the first time and first time only.
@nicely2x wrote:No go, again. FYI...It was already set to Surround.
One question is why it sometimes works/switches correctly the first time and first time only.
Sounds like some kind of EDID issue when the TV switches inputs back to the box. Perhaps the Fios box is not checking the info from the TV when it switches back and it results in the sound going out. You might want to try turning the Fios box off before you make the switch, then turn it back on after you switch back. Not an elegant solution, but it might work.
That's not much different from the acrobatics I do now. 🙂
Would you think this is inherent with the FIOS One box or should I ask them for a new one?
@nicely2x wrote:That's not much different from the acrobatics I do now. 🙂
Would you think this is inherent with the FIOS One box or should I ask them for a new one?
Have you tried a powercycle of the box? Remove the HDMI cable, unplug power to the Fios box for at least 3 minutes, plug the box back in, plug the HDMI cable back in. Make sure you are using a High-speed certified HDMI cable. If that doesn't help go to: menu>customer support>top support tools>Fix Fios TV issues. You could also try:menu>settings>system>reset settings. Doing that one will bring the box back to factory defaults, so any customization you did will be lost. Also try setting the audio to passthrough in the audio menu.
Did it all and still no good. While the box was unplugged, the Onkyo switched perfectly. Clearly, it's the FIOS box.
I even switched out multiple HDMI cables.
Next suggestion?
@nicely2x wrote:Did it all and still no good. While the box was unplugged, the Onkyo switched perfectly. Clearly, it's the FIOS box.
I even switched out multiple HDMI cables.
Next suggestion?
Just looked at the specs of the Onkyo TX-NR525, and noticed it is only HDMI 1.4a compatible. The Fios boxes require HDMI 2.0 compatibility for correct operation. you should also check this, from page 53 of the 525 manual:
■Audio Return Ch
`Off`
Auto
:The audio signal from your TV tuner can be sent to the HDMI OUT of the AV receiver.The audio return channel (ARC) function allows an ARC capable TV to send the audio stream to HDMI OUT of the AV receiver. To use this function, you must select the TV/CD input selector and your TV must be ARC capable. The ARC indicator will light when the audio signal is detected. Default setting: “----”
This setting is fixed to “----” when the “HDMI CEC (RIHD)” setting is set to “Off”.• This setting is set to “Auto” automatically when the “HDMI CEC (RIHD)” setting is set to “On” for the first time.• If you set “Audio Return Ch” to “Auto”, the “Audio Selector” settings of the TV/CD input selector will be automatically switched to “ARC” (➔page 51).Tip• After changing the settings of the “HDMI CEC (RIHD)”, “HDMI Through” or “Audio Return Ch”, turn off the power on all connected pieces of equipment and then turn them on again. Refer to the user’s manuals for all connected pieces of equipment.
That refers to the HDMI setup in the 525. If it isn't set up for CEC it wont switch to TV ARC automatically. Also the LG TV has to be setup to use CEC control, and it is setup for HDMI ARC.
That might be the cause of your problems. There are adapters that can convert HDMI 2.0 to 1.4, you might want to try one of those if none of the CEC combinations work.
That's one that just might work, look at edited previous reply for a couple more ideas. If you get the converter, you can always send it back if it doesn't help.
Are you sure it's just 1.4a?
Or am I just confusing hdmi with HDCP?
It's HDCP version 2.2
@nicely2x wrote:Are you sure it's just 1.4a?
Or am I just confusing hdmi with HDCP?
It's HDCP version 2.2
No, it's me that got confused. You're right, its HDMI1.4a, but HDCP 2.2 which is all you need. Sorry about that. Still think the solution is buried somewhere in the receiver or TV settings.
I'm pretty sure it's the Fios One. When I unplug it from the Onkyo, the receiver switches beautifully from one input to the next. The same was true for when I had a Spectrum box.
So, I'll wait a bit to see if you can come up with another thing to try. Of course, I'll do the same. I've been doing tech support a very long time and usually find a solution, even if it's inelegant. Even so, the last resort is asking for a new box to see what happens.
Next question to ponder. Why is the Wi-Fi coverage of the G3100 so awful?????????????????
@nicely2x wrote:I'm pretty sure it's the Fios One. When I unplug it from the Onkyo, the receiver switches beautifully from one input to the next. The same was true for when I had a Spectrum box.
So, I'll wait a bit to see if you can come up with another thing to try. Of course, I'll do the same. I've been doing tech support a very long time and usually find a solution, even if it's inelegant. Even so, the last resort is asking for a new box to see what happens.
Next question to ponder. Why is the Wi-Fi coverage of the G3100 so awful?????????????????
I believe the Fios One is really sensitive to loosing its connection to an input. It searches for the EDID of the connected device and when it changes it scans for available resolutions. Maybe that is what is causing the issue. Could be the box you linked to might provide a buffer between the Fios One and your receiver. I had a Denon receiver and had no issues like you are having with my Fios One box. The only other thing I can think of would be to change the output of the Fios one to PCM, which you have to do in the service menu. As far as the G3100 goes, it is supposed to be better for range than the 1100 it replaced. Maybe you need to do a scan of available channels using something like the Netgear scanner app to find the least populated channels and manually set the G3100 to those.
I'm sure you realize, there are more than a handful of strings detailing a multitude of issues. A separate string offered the PCM fix and it didn't help. I'll see if it works for me.
As to the Wi_Fi. I've tried EVERYTHING and given up. The router is a very poorly engineered product. I'm considering going with a MoCA adapter to use my old ASUS that never had a broadcasting strength issue.
@nicely2x wrote:I'm sure you realize, there are more than a handful of strings detailing a multitude of issues. A separate string offered the PCM fix and it didn't help. I'll see if it works for me.
As to the Wi_Fi. I've tried EVERYTHING and given up. The router is a very poorly engineered product. I'm considering going with a MoCA adapter to use my old ASUS that never had a broadcasting strength issue.
Yep, there are a lot of issues being posted about the Fios One boxes, firmware patches are flying fast and furious. Have you tried a factory reset on the 525? Could be the info for the older box is stored and is interfering with the Fios box being recognized correctly. As far as the 3100 goes, I never had one, so I can't comment on its quality, but can say a LOT of people have replaced theirs and there are some very good threads on how to do it. Just remember that activation of new boxes and firmware updates must see a Fios router as primary or they won't happen.
I've reset the TV, Onkyo, and FIOS together and separately. I can't imagine I missed a reset/power on-off combination.
@nicely2x wrote:I've reset the TV, Onkyo, and FIOS together and separately. I can't imagine I missed a reset/power on-off combination.
Only thing left would be to get them to send you a new box, seems like the only thing you didn't try.
One other thing to try: connect the Fios box directly to the TV and see if that works without issues. If so then the problem is between the Fios box and the 525. The only other thing I can think of is to go into the service menu of the fios box and force specific resolutions in the Fios box instead of letting the box choose.
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