I've been charged for PPV that I did not order. I feel as though my account was hacked. I called Verizon and after speaking to the manager, she coldly and calmly explained how I was wrong and she was right. Now Verizon suspended my account until I pay the balance of six-hundred-something dollars, and there is nothing I can do about it. It's my word against theirs.
This is not how a huge corporation should treat its customers.
Guess what? I found another person who posted the EXACT SAME ISSUE during the same month! May 2015!
http://forums.verizon.com/t5/My-Verizon-Account-Residential/Fraudulent-PPV-charge/m-p/794709#M14884
Now is Verizon going to say that both of these instances we are lying?
Someone please help me have these charges removed so I can continue paying for the Verizon service.
