Guide slow on VMS1100 when filtered by subscribed channels

kmw2012
Newbie

When I filter my guide by subscribed channels on my VMS1100, it takes a good 3 seconds for the guide to display once I press the guide button on the remote.  When I change the filter to all channels, the delay is only about half a second (much better).  Is there any way to filter the guide by subscribed channels without the delay?  Note: I have contacted Verizon Fios customer support on 3 different occasions and they had no idea what was causing the delay.  They sent me a new router, tried to reset my DRV, etc.  I finally figured out what was causing the delay on my own.  But now I would like a solution.

0 Likes
Reply
3 Replies
tns2
Community Leader
Community Leader

Not seen such obvious delays, but obviously applying filters is slower as the acual guide info is for all channels.

0 Likes
Reply
CRobGauth
Community Leader
Community Leader

I see the same issue you do.

For now, have to assume it is a bug that will get fixed in the future.

0 Likes
Reply
leo41
Newbie

Same problem here.  The guide is generally pretty slow, but adding this filter makes it unusable.  

0 Likes
Reply