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Help with Set-top box

wblippus9

Hello. Been having this issue for 3 days now, called verizon and they said about a week to get out to me. I was wondering if I could resolve this myself sooner.

Ok so here's my problem. I turn on my tv i get "We have detected an issue with poor or no video signal on your Set Top Box" as well as " Your Set Top Box is having difficulty connecting to the server".

Ive reset the box multiple times I am not the main box in my room I have tried a working box from another room same thing came up on this box as well. Ive tried 3 diffrent coax cables, as well as 2 diffrent Stb cables. Every box in the house is working fine as well as internet. Ive reset everything that can be reset (main box, router, my box) and used a diffrent box. Anything else i can try?

Thanks for the help!

Comments

SinCara

Sounds to me like you have an issue with the ONT which will require a tech.

The only other thing I can think of checking is if you have a splitter in your house. If a splitter goes bad it can cause issues.

mfizzy

It is not the equipment. It is an issue with the line that feeds this room. Either the line is bad or the splitter is bad. You determined that when you moved a working box an it has the same issue. Also you other rooms works so its not the ONT.

Telcoguru

The RF signal feeding the STB is too low. The acceptable range can go down to -6db you are below that. Either a bad splitter or coax.

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