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On Demand charging for new episodes on Channels that I already subscribe to.

ShortyB1
Enthusiast - Level 1
‎01-07-2017 08:00 PM

Ever since the new On Demand menu launched I have noitced a change in the pricing of On demand episodes on channels that I subribe to as part of my normal FIOS TV package. I first noticed this with a recent episode of Teen Wolf on MTV that I had started watching for Free two days prior then when I was switched over to the new On Demand menu that same episode had to be purchased for $1.99 for me to continue watching it. Next the same issue happened with the latest episode of the Vampire  Diaries on CW. Assuming this was a mistake I called customer service and was told that it was the Channel providers MTV and CW not Verizon that had made price change for the episodes but was also told that I could  watch these same episodes for free online. So I logged into Myverzion account online and and found that all the curent episodes were in fact free.  This makes no scense at all. Why am I being charged extra to watch content on my TV that is free online. This totally defeats the purposed of paying for cable. The fact that I have to pay extra to watch content on my TV that is now only available for free online is ridiculous.  Im convinced that this a mistake that started when the new On demand menu was released.  Also I have checked at a few friends and relatives houses over the holidays and was able the to watch the exact same content (current episodes) for free On Demand with Direct TV and Comcast.  So imagine tonight when I sat down to watch the latest epsode of Grimm On Demand on NBC with FIOS and found that I had to pay $1.99. I begrudgingly got up off my sofa logged into Myverzion account and found the very same episode is free to watch online. Please fix this mistake or I will be switiching to Direct TV ASAP. 

3 people had this problem.
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kortney1979
Enthusiast - Level 1
In response to raggedyann1
‎08-23-2018 01:18 AM

My family and I were just forced to switch from Xfinity to Fios because we relocated and Xfinity is not yet available in the area... I also was suprised to see that there is a charge for On Demand to channels that are in our lineup... You would think they Verizon would try to keep up with Xfinity in this regard... I am also missing my voice remote and the ease of operation that comes with the X1 platform that Xfinity offers... The price is already high for Fios then there is a charge for everything I want to do it seems... My family and I are very disappointed!

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CRobGauth
Community Leader
Community Leader
In response to kortney1979
‎08-23-2018 09:03 AM

If you know people that are still on Xfinity, check with them to compare free episodes to ones they have as available.

One of the things that has made it confusing is that Verizon has chosen to put the free and pay episodes together.

When I have visited my mother in-law who has Cox, you might only see 4 episodes available.

Yet on Verizon, I would see the same 4 for free, but then see the ones for a fee available as well.

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fillow
Enthusiast - Level 2
‎04-05-2018 11:31 AM

Are there no shows left on FIOS OnDemand that you do not have to pay for?  WHy are we being forced to pay for shows that we already pay a subscription fee for? 

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Dontbegreedy
Enthusiast - Level 1
In response to fillow
‎04-05-2018 12:01 PM

Hi,

There are still many free on-demand shows.  I really do not like the fact that Verizon is charging for stuff that should be free. I wanted to watch episode 2 of AMC Terror and it was $1.99. I just wanted to watch episode 2 of ABC Rosanne and it was 1.99. I can add these to the DVR and get them for free. Seems greedy and unnecessary.  This stuff should be free. I think it's a very greedy practice to be charging for this when we already pay for those channels. It's pretty annoying. Verizon....get your act together!

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HHComp
Enthusiast - Level 1
‎05-30-2018 10:04 AM

We DVR Timeless and the season finale did not start on time due to ????

The only option available is on demand and pay to watch it - that is simply unacceptable!

Why is this not free?

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CRobGauth
Community Leader
Community Leader
In response to HHComp
‎05-30-2018 04:44 PM

Because NBC wants you to pay?

You can either watch it on their webiste/app.

Or probably wait a couple of weeks (only episodes 9-10 are for fee) and it will probably end up being for free.

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DJSirEl
Enthusiast - Level 1
‎05-30-2018 05:35 PM

Yes, I started watching the new series "The Crossing" and up to this point all episodes have been free. All of sudden now Verizon is charging to view Season 1 episode 8; however, you can watch it free throught ABC app. This is unacceptable and the sad part is I just renewed my contract, but I  will not recommend Verizon to anyone and will not renew my contract.

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CRobGauth
Community Leader
Community Leader
In response to DJSirEl
‎05-31-2018 10:38 AM

Do you know anyone with another cable provider?

If so, see if they have a charge for this episode.

If so, then it is ABC, not the cable companies doing it.

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MJNY
Contributor - Level 2
In response to CRobGauth
‎05-31-2018 10:58 AM

Hi

Verizon is also charging or the last

two episodes of Timeless which just aired. I watched it on the NBC site for free. 

I guess Verizon doesn’t mind looking like greedy double chargers. 

Btw, The Crossinf has been cancelled. So annoyed at ABC. 

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Rancher1
Enthusiast - Level 1
‎06-10-2018 11:29 AM

Gotta go back to Optimum - this is ridiculous.

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emvelez
Enthusiast - Level 1
‎06-18-2018 08:04 PM

Why do we have to pay for network TV shows on On Demand? It is only $1.99 but Xfinity doesn't charge at all.

I DVR'd the network TV show Deception and it was so distorted I could not watch it. This is not the first time a DVR'd program has been horribly distorted or only a few minutes got recorded. When I went to On Demand to watch it, I saw I would have to pay.

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CRobGauth
Community Leader
Community Leader
In response to emvelez
‎06-18-2018 08:11 PM

Couple of comments:

1) Verizon groups paid episodes with free. I believe others don't. I have seen some cases where xfinity and Verizon have the same free and paid episodes.

2) Sometimes, other providers have been able to negotiate extended time for an episode to be free.

If you happen to know someone who has xfinity, see what they show for the episodes in question.

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GDefl
Newbie
In response to CRobGauth
‎03-25-2019 10:44 AM

You keep putting it onto the content providers in regards to the outrageous double dipping.  OK.  Why isn’t Verizon publicly stating what a disgrace this is?  I will tell you.  Because they are adding to the fees as well.  Crooked as the day is long.

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CRobGauth
Community Leader
Community Leader
In response to GDefl
‎03-26-2019 06:46 PM

I have checked a few programs on my in laws cable provider(cox)

They only have the same episodes as what FiOS has available.

Can't say that I saw other episodes available for a fee.

I'm sure every cable provider that has paid content adds something on top to cover their costs.

I have found that a lot of content providers have more episodes on their app for free. And look at how CBS has started their streaming service. Trying to make more money besides the fees they get from cable providers and ad money.

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rstkat
Newbie
‎06-28-2018 02:57 PM

I went to watch CODE BLACK today, but there appears to be a charge to watch last night's episode.  WHY?  Is this something new?

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CRobGauth
Community Leader
Community Leader
‎08-08-2018 05:03 PM

I just checked a couple of shows on both Discovery and History.

All had the most recent few shows as free.

Can you list some shows and specific episodes you are seeing?

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KaraokeDiva
Enthusiast - Level 1
‎08-11-2018 02:15 PM

 I've read a bunch of threads on this subject - some say Verizon is charging and some say the networks. Regardless of who is responsible it's a bunch of **bleep**. I recently switched from Comcast Xfinity a few months ago and they never charged for stuff that I subscribe to! I also noticed on Fios that they also skip episodes. Like right now on Demand right now for Preacher has all the current episodes except for episode 4 which is the one I need to start from. It makes no sense it has done it to me several times. I wish I had known about this issue before I switched now I'm stuck in a contract. the **bleep** free Netflix for a year sucked me in. In my experience Comcast may charge more but you get what you pay for - Comcast is better!!! Don't get tricked by Verizon!

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pt1923
Enthusiast - Level 2
‎08-23-2018 08:03 AM

It happens (being charged for included content) many times.  Most recently for me, I've been following Kevin Costner's new "Yellowstone" series on Paramount Network.  It's a 9 episode show.  At the time, 8 episodes had been broadcast, 7 of which I've seen.  I went to "On Demand" to watch episode 8.  Episodes 1 thru 7 were free.  Episode 8 had the "$" next to it...it was not free.  How ridiculous and inconsistent.  I needed to see Ep.8 for the finale (Ep.9) to make sense.  Fortunately I had some points built up so I didn't pay for it.  Still I should not have had to use points.  I made sure to DVR Ep.9.  Fool me once...

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CRobGauth
Community Leader
Community Leader
In response to pt1923
‎08-23-2018 09:00 AM

Sometimes, the content provider will charge right after a show has aired to try and get you to watch any reairings of their show. I'll be after the finale airs, you will see Episode 8 for free and Episode 9 for a fee. Then a week or so later, it will be for free.

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MJNY
Contributor - Level 2
In response to pt1923
‎08-23-2018 10:04 AM

Verizon has completely destroyed their credibility and reputation. 

Double charging us for networks and shows we already pay for is

@pt1923 wrote:

It happens (being charged for included content) many times.  Most recently for me, I've been following Kevin Costner's new "Yellowstone" series on Paramount Network.  It's a 9 episode show.  At the time, 8 episodes had been broadcast, 7 of which I've seen.  I went to "On Demand" to watch episode 8.  Episodes 1 thru 7 were free.  Episode 8 had the "$" next to it...it was not free.  How ridiculous and inconsistent.  I needed to see Ep.8 for the finale (Ep.9) to make sense.  Fortunately I had some points built up so I didn't pay for it.  Still I should not have had to use points.  I made sure to DVR Ep.9.  Fool me once...


unethical. 

Moving soon and will say goodbye to a Verizon forever. 

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Di531
Enthusiast - Level 1
‎09-26-2018 05:45 AM

I have preferred tv.  I should not have to pay for shows/episodes that are included within that program package.  $2 fee is not acceptable.  Verizon show are free for all seasons.  Your gauging your customers.

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