I'm trying to watch Game of Thrones on HBO On Demand (which is a channel I pay for). And I enjoy the extra feature at the end of each episode. But it keeps getting cutoff when I play the episode because the next episode wants to start early. Is there any way to prevent this from happening, or is this a bug in your software? It's VERY annoying.
Ditto!
Anyone have an answer to this one? There is a setting in Netflix to stop this same problem, but can’t find it in fios.
I have this issue for Fresh Off the Boat episodes. It’s a real drag because there is always a bit at the end that gets cut off.
The same thing just happened to me watching City on a Hill. I'll try to contact support for an answer.
I was told that hitting the exit button on the remote, when the next episode starts to overlay the existing one will stop the new episode from starting. I personally don't agree with this behavior and hope the powers that be allow the previous show to finish before beginning the next.
So here we are in Feb of 2020 and the problem still exists...
Wife trying to catch up on Criminal Minds episodes and they keep jumping to the next episode shortly before the current one has ended. The work-around Verizon reportedly suggested to someone - Hit Exit when it starts to overlay a new episode - doesn't help if you don't happen to be looking at the screen when the issue occurs. We can't fast-forward and there's no other way to avoid replaying the whole episode to get to where it stopped last time. I don't know if they ever "fixed" the issue and it came back, in which case they need to do something called Regression Testing before they release new software versions, or if it never really got addressed.
Didn't fix the issue this is February the 27th and it's still happening to me
Is there a fix for this yet? Can I turn off auto play?
I keep up with a number of shows via on demand. Never had this issue until this past week - have not seen the end of 4 shows I've watched - very annoying, especially for the monthly cost of the service.
I have been reporting this same issue to Verizon regularly and was first told it would be fixed in 48 hours. Second report a week later, no fix and same answer. Third report, was told I would hear back within 24 hours via phone and still nothing. Their techs make promises with no thought of researching an issue or any follow through. obviously a bug in their software. Never happened until I “upgraded” to FIOS One. Tired of paying over $200 / month for this type of service.
I read all the posts and see that this is still an issue. I’ll check back again to see if there’s a fix for this.
Submitted thread to tech support, we'll see what they come up with.
Submitted to tech support and they are looking into it!
Any answers to this issue. It's 12/08/2021 and the problem still exist.
@TJR2 wrote:Any answers to this issue. It's 12/08/2021 and the problem still exist.
I'll try again with support.
@TJR2 wrote:
Any answers to this issue. It's 12/08/2021 and the problem still exist.
Support needs to know a few things:
1: Date of the problem
2: Time of day it occured
3: Episode played
4: Unit address of the VMS, or MAC address of the IPC, whichever you were using.
Please PM me with the info as it is sensitive to hacking if published here.
I was able to easily reproduce this issue.
To reproduce it: watch one episode of any series (ex: season 1 episode 1), watch the next episode of the same series (S1E2). Towards the end of that episode it will display the countdown timer for the next episode (S1E3), and if you don't press exit within the countdown timer period, it goes to the next episode in the series well before the episode you are watching is complete.
It does not behave this way at the end of the first episode watched in a sitting, nor does it display the countdown if you watch multiple episodes out of order. To stop it you have to watch the last 5 minutes of the second and subsequent episodes in one binge very carefully with remote in hand, ready to push the exit button.
It looks like they tried to code a netflix style binge watching feature, but set it to roll to the next episode way too early.
@DJM2 wrote:
I was able to easily reproduce this issue.
To reproduce it: watch one episode of any series (ex: season 1 episode 1), watch the next episode of the same series (S1E2). Towards the end of that episode it will display the countdown timer for the next episode (S1E3), and if you don't press exit within the countdown timer period, it goes to the next episode in the series well before the episode you are watching is complete.
It does not behave this way at the end of the first episode watched in a sitting, nor does it display the countdown if you watch multiple episodes out of order. To stop it you have to watch the last 5 minutes of the second and subsequent episodes in one binge very carefully with remote in hand, ready to push the exit button.
It looks like they tried to code a netflix style binge watching feature, but set it to roll to the next episode way too early.
I'll send this to support to look at.
@clem53 wrote:
@DJM2 wrote:I was able to easily reproduce this issue.
To reproduce it: watch one episode of any series (ex: season 1 episode 1), watch the next episode of the same series (S1E2). Towards the end of that episode it will display the countdown timer for the next episode (S1E3), and if you don't press exit within the countdown timer period, it goes to the next episode in the series well before the episode you are watching is complete.
It does not behave this way at the end of the first episode watched in a sitting, nor does it display the countdown if you watch multiple episodes out of order. To stop it you have to watch the last 5 minutes of the second and subsequent episodes in one binge very carefully with remote in hand, ready to push the exit button.
It looks like they tried to code a netflix style binge watching feature, but set it to roll to the next episode way too early.
I'll send this to support to look at.
I know this isn't your issue, but you seem to have an "in" with tech support, so can you also ask them why Technical Support isn't trained enough to determine if a customer reported issue is hardware, communications, or a software flaw? When it comes to software flaws, they seem at a loss. This bug is one example. People have complained about this bug for over 3 years in this thread alone, after they've repeatedly called tech support, and it was clearly a design flaw in the software by their description.
No matter how many times they reboot your STB remotely, or download the same software, or view your cables through your phone camera, it won't fix this and the other flaws in their software.
As a regular user who hadn't experienced this before, I was able to reproduce it within 2 hours, and it only took that long because users reported it happened on VOD shows with FF disabled, so I had to watch 2 shows. Why couldn't their testers reproduce it in over 3 years of this bug being reported to tech support by phone?
@DJM2 wrote:
@clem53 wrote:
@DJM2 wrote:
I was able to easily reproduce this issue.
To reproduce it: watch one episode of any series (ex: season 1 episode 1), watch the next episode of the same series (S1E2). Towards the end of that episode it will display the countdown timer for the next episode (S1E3), and if you don't press exit within the countdown timer period, it goes to the next episode in the series well before the episode you are watching is complete.
It does not behave this way at the end of the first episode watched in a sitting, nor does it display the countdown if you watch multiple episodes out of order. To stop it you have to watch the last 5 minutes of the second and subsequent episodes in one binge very carefully with remote in hand, ready to push the exit button.
It looks like they tried to code a netflix style binge watching feature, but set it to roll to the next episode way too early.
I'll send this to support to look at.
I know this isn't your issue, but you seem to have an "in" with tech support, so can you also ask them why Technical Support isn't trained enough to determine if a customer reported issue is hardware, communications, or a software flaw? When it comes to software flaws, they seem at a loss. This bug is one example. People have complained about this bug for over 3 years in this thread alone, after they've repeatedly called tech support, and it was clearly a design flaw in the software by their description.
No matter how many times they reboot your STB remotely, or download the same software, or view your cables through your phone camera, it won't fix this and the other flaws in their software.
As a regular user who hadn't experienced this before, I was able to reproduce it within 2 hours, and it only took that long because users reported it happened on VOD shows with FF disabled, so I had to watch 2 shows. Why couldn't their testers reproduce it in over 3 years of this bug being reported to tech support by phone?
I get the need to vent, but I'm not the guy to vent to. I'm just another user that has a few contacts that are willing to look into issues from time to time. Unfortunately there are enough serious issues for them to pursue I'm sure they prioritize based on the number of people affected, and how severe the problem is. I sent this thread in to a contact, we'll see what happens. Earlier in the thread I asked for specific details support needed to work on, but nobody answered.
Start a new topic or ask questions in the open forum.
