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Problem changing channels, using DVR

acct201
Enthusiast - Level 2
‎09-26-2015 10:18 AM

I am having major issues with my main Quantum box.  Changing channels can be difficult if not impossible.  The lag time is unbelievablly slow.  Trying to watch shows recorded with the DVR is even worse; very problematic, sometimes impossible to watch anything on the DVR.  

I've changed out my batteries on the remote; tried a different remote, and even rebotted all my equipment several times,  To no avail.

Please help, My father who is 80 years old is frustrrated and I may need to switch my service.

Thank you,

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CRobGauth
Community Leader
Community Leader
‎09-27-2015 09:15 AM

What version software do you currently have?

It is under menu-settings-system info.
There are some more recent releases 4.28 that have better response.

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BulletRouge
Enthusiast - Level 2
In response to CRobGauth
‎10-01-2015 05:11 PM

It is what it is. I've had this problem even since I went to quantum when it first came out. Currently already on 4.28 and it is still really really frustrating.

Only solution is to change providers as far as I know...

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CRobGauth
Community Leader
Community Leader
In response to BulletRouge
‎10-01-2015 05:12 PM

Which 4.28?

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BulletRouge
Enthusiast - Level 2
In response to CRobGauth
‎10-01-2015 05:15 PM

middleware: 4.28.1

UI: 4.28.2

Build: 4.28.3

Arris VMW110

Rebooting doesn't help.

Was really looking forward to APR-2.0; sounded like it would resolve the problems, but it is still really really bad...

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ryder85
Enthusiast - Level 3
‎10-14-2015 06:43 PM

I've had the same problem. Also have a problem with FastForward and Fast Reverse.  I'll FF during a DVR recordeded program and hit "play", but the FF just continues on.  Then I have to hit FR a couple of times to stop and go back and then, hopefully, the Play button will stop it somewhere where I want to be.  Also, the lag time in doing almost anything is ridiculous.  I visited my sister this weekend and she has Cox.  Everything was crisp and immediately responsive. Not a bunch of picture Icons to slow things down and take up otherwise useable space.   The search function also presents full results chronologically and is also informative, not almost useless like now with Verizon.

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Ronarino
Newbie
‎10-16-2015 05:59 PM

Same problem here, upgraded 5 new boxes and all are terrible.  I thought it was remote at first, changed batteries, etc.  They started moving to each room and same issue.  I can't even find a way to let Verizon know online, like it's going to matter though.

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