Hello,
I am new to the forums, so if this is the wrong place to post this, forgive me. I have been with Fios for about ten or eleven months and enjoyed it very much so far. However, I recently was having problems with the volume control on my Phillips remote so I changed the batteries. I then tried to reset it to factory settings but unfortunately had no luck.
Originally the problem was that the mute button and volume control weren’t working, so I attempted to reset the remote after replacing the batteries and the television shut off. I tried to turn the tv back on again and it wouldn’t turn on. I noticed that the Set Top Box power button seemed to be working, but unfortunately not the power button on the remote. I have looked and looked but can’t seem to find a power button on my Emerson television to turn it on manually, which is absolutely ridiculous (surely every television has a manual power button, right?)
Anyway, I’m starting to get a little frustrated. I’ve even talked to customer service about this problem and I had no luck on that front, either. I do hope someone in the forums can help me. Please? Thank you for any help you can give.
Mareena
Please provide more information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION
Equipment Model Nos. ?
Remote
TV Manufacturer and Mod No.
Hello and thank you for your help. Actually, I just was able to fix my problem over the weekend. Thank you again for everything, and I wasn’t aware that I was posting any private account information, but I will be careful to not do so in the future.
Mareena
Glad you were able to solve your problem.
No you did not post any private info on the original post.
Just a suggestion for any future postings.
Depending on your specific concern at any time this kind of info is helpful to those who are trying to help you.
Equipment Model Nos. ?
Router
Set Top Box
DVR
TV
Software ?
PC Operating System:Ex:Windows 10
Browser: Ex: Google Chrome
Email System: Ex: Outlook
Service Plan ?
Internet
TV
Email
Location ?
County
State
Thank you again for your help, Tom 🙂
Mareena
Hi Mareena!
Do you mind sharing how you fixed the issue? I'm having the exact same problem!
Hello Allie,
I know that you probably have answered this question already, but I certainly hope that you were able to are solve your remote control issues quickly. I didn’t realize that you had the same problem as I did, because I have not spent much time in this customer support forum. At the time I think I had an Emerson Television, a Motorola 7100-P1 HD
Set-top Box, and a Philips RC1445302 Remote.
Start a new topic or ask questions in the open forum.
