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STB reporting offline - On Demand will not populate content.

mdbtr
Newbie
‎01-20-2017 07:22 PM

Unable to launch On Demand. - reset router - removed power from STB - perform the STB troubleshooting - performed the online troubleshooting of the STB - all no joy.  Watching live TV now - changing channels with remote and able to use Internet to post this question.  Is anyone else having no demand on their On demand?

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JustinG1
Community Leader
Community Leader
‎01-20-2017 11:10 PM

Hello!

Is it possible that the Coax cable to your Verizon router was accidentily unplugged? 

Locate your router, which should look something like this:

imageEnsure that a coax cable, which is a thick black cable, is connected to the device in the back.

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JustinG1
Community Leader
Community Leader
‎01-20-2017 11:10 PM

Hello!

Is it possible that the Coax cable to your Verizon router was accidentily unplugged? 

Locate your router, which should look something like this:

imageEnsure that a coax cable, which is a thick black cable, is connected to the device in the back.

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CRobGauth
Community Leader
Community Leader
‎01-21-2017 08:39 AM

Do you get guide ok?

How do you get Internet from ONT? Coax or Ethernet?

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