Full history:
About 2 months ago, my STB would go "offline" when I would come down in the morning to turn it and the TV on. I'd turn on the TV (a Bravia Android TV) and STB and it would tell me that there was "no input" available. The only way to "revive" the display was to power cycle the STB. I tried everything imaginable: new HDMI cable, changed input on the TV, rebooted the TV, had Verizon factory reset the STB- nothing worked. Finally, we gave in and swapped out the STB for a new one from Verizon (same model).
For about 5 days it worked as expected. 3 days ago, it started experiencing the same issues as the old STB- no display in the morning when I tried to turn everything on. The box seems to be functional otherwise- DVR recordings continue as they should, just display disconnecting.
I'm at a total loss here. Any ideas?
I also tested an AppleTV connected to the Sony TV and that did not have any issues, which makes me think it is a FIOS issue not a Sony issue. I had a friend who had a similar problem years ago, and his research at the time pointed to an issue with the handshake between the FIOS box and the TV. He solved his problem by connecting an HDMI splitter to the FIOS box, with one output of the splitter going to the TV and the second output going to a device called an HDFury (http://www.drhdmi.eu/dictionary/hdfury-1.html) which apparently keeps the connection to the box going even when the TV is turned off. He lent me this device and it has given me a workaround to rebooting the FIOS box every time, but the underlying issue still exists.
I have been having the same issue as well. Started a couple of weeks ago, and its driving me crazy. Sony XBR 65 inch 4K tv here, same issue. Has anyone heard about updates or fixes?
I have the exact same problem and same brand tv. Fios tells me the work around is to use component cables. It does work that way but it does not solve the hdmi handshake problem. Sony says to do a factory reset which I did. Did absolutely nothing.
have been told from FIOS tech there is a software glitch with newer Sony 4k tv's not 'talking' to the main FIOS settop box. Was told the software fix would occur over the past weekend, yet the problem has not been fixed. Does anyone know what is going on with this? WE've been dealing with this issue for 2 months now. We have to re-set the box EVERY time we want to watch tv. VERY annoying! Any fix in sight?
I've decided to go the component cables work-around as well. Are there any downsides compared to using component cables as opposed to HDMI? Picture looks about the same, and I guess in the long run, it's worth using this method instead of HDMI, as cable boxes only output 720P/1080i anyway, and it frees up an HDMI port for other things. I use the ARC on HDMI 4 to use the sound bar, so it's all good with that.
I have a Sony Bravia 4k UHD 65" tv. About 4 weeks ago, I started having problems with cable. When I would turn tv off for a few hours or overnight, and then turn it back on, I would get a no signal message on the tv. I would then pull power cord out of set top box and reset and it works fine. I have had support change the box three times, and even tried a different HDMI wire and a different input. Support says the lines are fine and nothing wrong with signal but this cant be right if it happens everytime. I also tried leaving box on at all times but that didnt help either and also did a factory reset on tv. Anybody have any ideas?
thanks
Does the tv have a sleep mode? That may be set for xxx time and be causing the issue.
our HDTV 4K also has wake on lan mode set to on. And a third mode which I forget that deals with keeping the signal to the tv alive.
alas I cannot speak for the set top box, I use DirectTVNOW service which uses broadband via an app.
Same issue here. Found a solution yet?
Someone suggested Atlona 4K UHD HDR HDMI Emulator but don't know if this will work plus hate to spend $250 on something that should be fixed between Verizon and Sony; maybe it is time to switch to Xfinity...ugh! Every day for last 3 weeks; this stinks!
The Atlona Etude™ Sync provides EDID emulation and HPD (Hot-Plug-Detect) communication between HDMI® sink and source devices. It detects and corrects signal integrity issues associated with faulty cabling or connections, and can resolve compatibility problems between devices. The Etude Sync is compatible with HDR formats and is HDCP 2.2 compliant. It supports UHD 4K @ 60 Hz with 4:4:4 chroma sampling, as well as HDMI data rates up to 18 Gbps. In addition to addressing HDMI signal and device-related issues, the Etude Sync reports HDCP compliance at the source and destination, and can manage EDID communication with the source. This device is ideal for AV system troubleshooting and can ensure a reliable, consistent performance for years to come. Sells for $249.
My understanding from other posts is Verizon is working on a fix. So I wouldn't go spending a large amount of money on a solution. A couple of workarounds have been posted in this thread. I know one is switching to component. No video quality change.
I have the same issue with the same tv and have had no success. Switched out everything.... boxes, hdmi cables, hdmi ports. Nothing works. Even resetting has stopped working.
I have the same issue. However I am running the VMS1100 via HDMI into a pioneer vsx-1131 which then runs to a Vizio M50-C1 via HDMI. Had been working without issue for over a year until recently when it began behaving as others have described. No picture when I attempt to watch FIOS after the system has been off for awhile. Unit has to be unplugged and replugged to get it to work. No issues with Blu-ray player or Roku which are both running through the vsx-1131 as well. This problem occured sponaneously without any change on my side.
WHEN IS FIOS GOING TO FIX THIS PROBLEM
USE COMPONENT CABLED BUT YOU NEED 5 WIRE SET VERZION SENT ME A SET BUT NO SOUND
3 wie ones they send you will not give you sound getting tired of fios always a problem 200.00 dollars a month and hve to reset box every time its off for a couple of hours
I've had a Sony Bravia UHD 4K TV for the past year and it has worked perfectly with the Media Server set top box. About three weeks ago, when switching from the HDMI input with the Media Server to another and then back to the Media Server (say after an hour or so), the TV will say "No Input" as if the connection has "timed out." Tested on other inputs and used different devices on the Media Server's HDMI input; Media Server "times out" on other inputs, other devices work fine on the Media Server's original input. Only way to get the Media Server's input back is to reset the box (still doesn't resolve the issue "long term.") I swapped out the boxes and set "sleep" on the box to "never" - issue persists. My friend has Fios and the same TV and is experiencing the same issue. Anyone else experience this issue / have advice?
I had the same thing happen to me arround 12/1/2017. I have the same DVR and TV listed as everyone else does that is having the input issue after turning off the set top box on this forum. I contacted Verizon on 12/1/2017 after I did all my troubleshooting.
So they know about the issue and I cannot believe they are taking this long to update. She said it was in the tens of thousands and they receive hundreds of calls a day about this. One would think they would cram a bunch of software engineers in a room and crank out a fix/solution since everyone is paying for the service, which isnt working. So as of today (01/02/2017), they still have no time table on when they will push the update out. I kept getting put on hold while she asked somone in the digital solutions dept.
16 yrs with Verizon and I think when my contract is up, I am done with them.
To All:
I have used the component workaround -- amazon has cables for $7. I also called to complain to Verizon about this. I received the following benefits -- they comped a portion of my bill from Thanksgiving (when my issue started) till Dec 3rd, since that is my billing cycle. They also said that they are going to (if I call back at the end of my Jan billing cycle) - comp the entire month of December if it is still not fixed.
They also gave me $15 of my bill for the next 12 months.
My suggestion -- call them at the end of your billing cycle, explain the problem, and ask to be comped for the month -- and every day in the future until issue is resolved. They know this is a problem now. They know what you are talking about as soon as it you begin explaining it. My customer rep was very fair about it (then again, I am not one of those yell people, I think you get more by simply being honest but calm.)
I plan on calling at end of every billing cycle until this issue is resolved.
Its a pain. But I will take the pain and no cable bill for the time being ---
I called Verizon again and complained. I was told they have the fix and are pushing it out in waves. The technician (cyber solution team) went on to say that they pushed the fix out in New Jersey last week and each state/area will get it when its time. I asked why dont they push it all at once like they do when they update new patches and fixes for cell phones. She stated it takes time and they can only do one area at a time and then move on to the next (makes no sense). She stated in Maryland they would start the push/fix in late Jan and early Feb. So if anyone is waiting, here is your answer. She also told me she could send out an older model box and I wouldnt have to worry. I told her I am not downgrading technolgy when your company should be moving forward and at a faster rate. .... My 2 cents..
A prime example why they don't is that they started a roll out in December.
They had to halt it because a bug was uncovered. So this release has a fix for that issue as well.
Keep in mind that a lot of cell phone updates are security patches.
Ok, I thought I was crazy until I found this thread. Thanks for the updates, can anyone post once they actually have the update installed and working? Would be nice to know it's out and working.
Patiently waiting and unplugging everyday LOL.
Start a new topic or ask questions in the open forum.
