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Set up Box Blinks on and off. TV not working.

Auditman
Newbie
‎08-01-2019 12:36 PM

For the last three days the Fios Set up box up-stairs is blinking on and off and the TV shows a screen menu and not a picture.

I re-attached all the connections.  It is still doing this. 

The Set up Box downstairs is working.  So this just relates to the one up-stairs.

I have been on the phone waiting to speak to an agent for the last three days to no avail.  I am losing my hair with this.  I need help with this fast. 

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kh-gary
Moderator Emeritus
‎08-01-2019 03:46 PM
Hi Auditman,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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