TV One Mini has HDR on even though I did not turn it on

[woomyveemo5]

I have a Samsung 6 Series 4K tv and I cannot turn off the hdr even though Verizon does not have any hdr programming

[clem21]

Menu, settings, audio and video settings, video settings,  video format: change to 1080.

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@woomyveemo5 wrote:

I have a Samsung 6 Series 4K tv and I cannot turn off the hdr even though Verizon does not have any hdr programming

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[bosjc]

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@clem53 wrote:

Menu, settings, audio and video settings, video settings,  video format: change to 1080.

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@woomyveemo5 wrote:

I have a Samsung 6 Series 4K tv and I cannot turn off the hdr even though Verizon does not have any hdr programming

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I have the same issue on my LG C8 4K TV - changing to any of the resolutions does not solve the problem, unfournately, its basically stuck in HDR mode (when obviously the content isn't).

[clem21]

Have you tried changing resolution in the service menu? My 4100 box is set to 4K60, 444 but is not outputting HDR. It IS outputting bt2020 video however which is a wider color gamut than standard 1080 rec709HD. Your TV should be set for auto color gamut or you will be seeing incorrect colors. Maybe your TV is incorrectly reporting the advanced color gamut as HDR?

[TheMaestro335]

That is not the Fix! My set is on auto color. All my other devices with HDR, Roku, Ultra Blueray player all detect properly. There is a major problem with the remote box. Does not happen with the DVR. I was on the phone with a Tier3 tech for one hour with no fix. I think the problem sarts when you login to Netflix and watch a program with HDR. Once you go back to TV cable it is stuck on HDR. How do you get into the service menu?

[clem21]

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@TheMaestro335 wrote:

That is not the Fix! My set is on auto color. All my other devices with HDR, Roku, Ultra Blueray player all detect properly. There is a major problem with the remote box. Does not happen with the DVR. I was on the phone with a Tier3 tech for one hour with no fix. I think the problem sarts when you login to Netflix and watch a program with HDR. Once you go back to TV cable it is stuck on HDR. How do you get into the service menu?

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Service menu: power off at box, menu 2x on remote, should see menu with white bkgd. Left arrow, select user, go in there and you should see options, some more  in additional HDMI options. Don't know if anything there will help. Don't have a 4k TV on mini, only main box. Sony TV, no HDR issues with that. Don't know of any way to revert to previous firmware.

[TheMaestro335]

Thanks, I will try this but I don’t think this command works with new mini. I think the first tech I worked with had me try it. The only way I stopped the HDR was to set the video res to 1080P. Unplug, and take off Coax cable reinstall power back up and it stopped sending HDR. If I change the res back to 4k the HDR is forced again.

[CRobGauth]

What's the impact?

[Final442]

I have this same problem with my Sony TV. Ever since the last update to the mini IPC4100 box, the TV believes that all channels are being output as HDR and changes the TV picture settings to HDR which is a problem. 

I have not used Netflix or any other Widget that may have HDR on the box. Is there a plan for a new update or a fix that can be used to avoid this? I have tried all of the regular video settings and multiple re-boots without any resolution. 

[TheMaestro335]

Hello all please open a ticket with tech support. They know nothing about 4k tech. They jumped in prematurely to keep up with other venders. Once again I was on the phone with a senior tech and he concluded that it was my tv and they have not heard any complaints? I told him to check my acct notes from a month ago. The senior tech who worked with me and opened a network ticket. He actually told me to turn off CEC on theTV. I told them the latest firmware caused this major problem!

[TheMaestro335]

It doesn’t work. Unless people start to complain about the obvious problem Verizon will never fix it! 

[Seeker1437]

To try and sum this up:

For people who have 4K Televisions with HDR support, people are seeing HDR enabled even on content that is SDR (like live broadcast) and some people are having issues with color pallete. For some people it stays in 4K/HDR or a bad color mode after watching relevent content, for some people it was that way since the update. Some people have found lowering the resolution to 1080p resolves the issue but not for everyone. Some people found rebooting the cable box resolves the issue but not for all, and also it seems to mainly be affecting the Fios TV One Minis.

Is there anything I might have missed?

[TheMaestro335]

Sounds like you got most of it. I want to add that when I turn off my Auto HDR setting on my TV that only should be activated when a true HDR 4k signal is received the colors are completely washed out. And when I put the resolution to 1080p and unplug the device when I boot up again the colors are washed when set to 1080p on the mini. The second I change back to 2160p HDR is activated again on my tv and stays on even if I set the res to 480p.

This is also being discussed on the DSL forum.

[TheMaestro335]

I just want to add, I did not see anybody mention when you  lower the resolution it fixes the problem? Only fixes it when you totally boot the system but before you do this you have to set the TV to 1080P. When you boot back up the color in 1080P is washed out. This was not the case before the latest Firmware push. 

[Seeker1437]

You're right. I just noticed I misread the earlier post. Thanks for the update.

[LD_VAD3R]

Same issue here on my mini. Reset the box didn’t help. Switched to 1080 didn’t help. Turned off HDR on my Sony and picture is totally washed out. When my Sony reads that the signal is HDR I have horrible light blooming.

[clem21]

Second try posting this: when the Sony sees HDR it makes the brightness max, and chooses bt2020 for color. Try dropping brightness to 50%, color to rec709. Might help..

[WPJoe]

Hi same issue.  My primary Fios One box was working fine.  Then, fo runrelated reason, a tech came and swapped that one with the Mini box that was attached to a different TV.

The mini will only output In HDR.  Tried resetting, etc.  Tech support had no idea.  They are sending a tech out to replace the box...we'll see..

[TheMaestro335]

Hello I replaced the box and the same thing happened! Good luck. At least now a field tech can report on it. Keep us posted.

[Nilsa_VZ]

Hello All, 

We apologize for this inconvenience. This has been referred to our engineering team who is testing and investigating the issues reported on this thread. Thank you for letting us know. 

The team has advised that they are currently working on a fix to this issue but have not provided an ETA. 

I will let you know once I hear from the team. Thank you for your patience as we work on a fix.

Nilsa

[AJ411]

Thank you Nilsa for letting us know.