Test Drive

[caridan]

Like so many others have noted I feel duped by the test drive package.  When I started my service I was informed I could keep my package and there would be no price changes.  Apparently, that's not the case.  I can keep the same package - but for more.  $. The upfront sales agent knew that I was switching from Xfinity after a 20 year relationship and that I was doing so for price. We spent a great amount of time discussing TV packages / premium channel combinations and I was told the best deal was the Uktimate HD plan for 2 years at the $79.99 per month price...like many others have noted, suddenly shortly after beginning service, email messages began to appear asking me to "chose my TV package" - that's odd I thought - we already did this when I signed up, so I called in today.

The online CSR has heard this before from others, and was of little help to resolve my concerns.  I have no other recourse but to file consumer complaints.  I love my service and I love the internet, but I do not like being misled...this is an obvious bait & switch tactic as I was explicit about the need to be at a certain price point and locked in for 2 years...the sales agent was all too willing to give me what I was looking for clearly knowing full well that there would be a "gotcha" in 2 months...I'm extremely disappointed at this illegal practice & adding insult to injury the "we don't care" attitude of Verizon's CSR & "elevated supervisor" who I was transferred to who did absolutely NOTHING to rectify.

by the way, it's awful my convenient to tell me that not all initial sales cakes are recorded as they are done randomly...if someone pulls the tape of my call at tone of order, you will hear that I spent over an hour on the phone going through meticulous detail with the sales agent confirming & reconfirming pricing & package details...shame on you Verizon - time to spread the word & to reach out to my public officials to lodge a formal complaint as my only avenue apparently!!! 😡

[caridan]

The online CSR has heard this before from others, and was of little help to resolve my concerns.  I have no other recourse but to file consumer complaints.  I love my service and I love the internet, but I do not like being misled...this is an obvious bait & switch tactic as I was explicit about the need to be at a certain price point and locked in for 2 years...the sales agent was all too willing to give me what I was looking for clearly knowing full well that there would be a "gotcha" in 2 months...I'm extremely disappointed at this illegal practice & adding insult to injury the "we don't care" attitude of Verizon's CSR & "elevated supervisor" who I was transferred to who did absolutely NOTHING to rectify.

by the way, it's awful my convenient to tell me that not all initial sales cakes are recorded as they are done randomly...if someone pulls the tape of my call at tone of order, you will hear that I spent over an hour on the phone going through meticulous detail with the sales agent confirming & reconfirming pricing & package details...shame on you Verizon - time to spread the word & to reach out to my public officials to lodge a formal complaint as my only avenue apparently!!! 😡

[LawrenceC]

Hi caridan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.