I have rented many movies from Verizon Fios, but continue to have the pixalation problem and the sound goes out when it does, Really hard to watch a movie when it does it repeatedly thru the whole movie. We just rented Mall cop2!
Do you have more than 1 STB? Does it happen on other STBs? VOD comes from the internet so it is usually a data problem. It can also be a defective ONT in some cases.
You can call and get a credit for a rental movie that doesn't show properly.
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