no signal

[mwm12]

I ran a new coax R6 cable to my tv.  After hooking everything up, I cannot get a signal or picture.  When I disconnect the HDMI cable and use the old AV cable, I can get signal and picture.  After an hour on the phone with a tech, they sent a new settop box and it still does not work.  Any suggestions?

[kh-gary]

Hi mwm12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.