Why can't i access ACCNX

Coachav24
Newbie

I have ACCN  but can't access ACCNX  on my espn plus account.  ACC network and ESPN  PLUS both  informed me that if you have ACCN  as part of your package....  which  I  do....  I  should  be able to  get  ACCN extra. 

I'm not sure why it's not working.  I've Uninstalled and re installed  both Verizon fios and ESPN  apps and  signed back into to both

 

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