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I live in Palmetto, Fl. and Verizon recently released the 1.6.2 software update. When are you going to get it right? Is the software even tested before it is released? I have two of the 6416 DVRS. There are two issues that started after the update which I consider to be major and Verizon needs to address the issues immediately. When you channel surf and select a channel to watch the info banner appears on the screen. It stays there for about 5 seconds and disappears as it should. Out of no where the info banner will appear on the screen again and it just displays continiously. If you press the exit button the banner disappears only to return again. The work around for this is to press the exit button twice and this prevents the banner from appearing again. I own two plasma televisions. This constant banner display is a real problem especially if you step away from the tv for an extended period of time and return only to find the banner displaying on the screen. This can cause image retention and/or burn in on plasma tvs. Verizon-I hope you are reading this post and plan on fixing this problem immediately. I have already gone through tech support and had the boxes reset, etc. I also had a technician come out and replace the boxes with the 7216 series and they have the exact same issue. The other issue that occurs on both boxes is when you search for a show that is playing the same day and select to record it the box starts recording the current show on the channel and doesn't setup the recording you selected. The work around for this is to select the show in the guide and press record. Then the show is setup for recording under view schedule. While Fios probably has the best HD picture of any service, the DVR issues make you think twice about keeping this service. It is crucial when any update is to be released that it is thoroughly tested. Your organization needs to take a different approach when it comes to releasing updates.
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