1.6.2
fiosles
Newbie
Just received my update in VHO 5, HD Channels are great, but SD remains dull. I think Verizon FIOS should stick to telephones. Get out of the TV business. Their FIOS solution Center personnel are nasty, asked a question they want to transfer you to sales, no time to listen to your problems. Everyone gives FIOS advise but they are slow in looking into them. Why pay so much for a service that does not work properly? My billing was over $300 for February and March, they claimed that I was prorated and had 2 additional computers configured. They contacted foreman who supervised my install and they found out they made a mistake. How much money have I lost since switching from Time Warner Cable? I would say approximately $250. FIOS needs to get their act together.
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psumatt1
Contributor - Level 2

Prisaz-

You'll have it Tuesday morning.

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prisaz
Legend

@psumatt wrote:

Prisaz-

You'll have it Tuesday morning.


That is what I thought. I was thinking perhaps they went early and I did not get it because of my custome configuration. We shall se Tue.

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jetpeak
Enthusiast - Level 3

Hi ,

    I received the so called 1.6.2 fix on 3/24/09 .im located in VHO6A.  the issue with bad pq  on standard channels is still  the same  fuzzy ghosting and dull. i had been waiting for this update since last october. what gives? i have the 6416 -p2 stb i  am totally disappointed with verizon. are there any settings i should use with the sd override . presently i have the video set to 1080i with the over ride set to off. i have tried all settings  off , 480i  480p  and stretch all of which do nothing TECHMAN if you read this please help  thanks                                                                                                                                 

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majicman10211
Enthusiast - Level 2

Wow, ok, how long have these forums been around?  I used to be a huge contributor on the Comcast forums before I switched to FiOS.  Great to see these active!

My question is this: Does anyone know when Pittsburgh will be getting 1.6.2?  Also, is there an easy way to tell what CO I'm out of?

Thanks guys!  I look forward to becoming a very active contributor around here! 🙂 

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DzWR
Contributor - Level 1

@majicman10211 wrote:

Wow, ok, how long have these forums been around?  I used to be a huge contributor on the Comcast forums before I switched to FiOS.  Great to see these active!

My question is this: Does anyone know when Pittsburgh will be getting 1.6.2?  Also, is there an easy way to tell what CO I'm out of?

Thanks guys!  I look forward to becoming a very active contributor around here! 🙂 


Welcome to the forums 🙂

The latest release schedule was posted here:  http://forums.verizon.com/vrzn/board/message?board.id=FiOS_TV&thread.id=8917

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matcarl
Master - Level 1
Techman, What happened to today's rollout? Was the date changed? Thanks.
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prisaz
Legend
Thanks Techman28 for the response. I guess I was in a bad mood when I posted that last. Just cut my movie channels to try and save some $$. It would be nice to see a better picture on SD. Even better if all were HD but that isn't gonna happen soon. I do have a store near by. I wonder if it would increase my price for the box. I am still at $12.99 since I activated as soon as TV became available. If it is going to increase the cost, I may just wait and hope something bigger and bader comes out. 
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DzWR
Contributor - Level 1
For the people who are on 1.6.2 and still say SD looks bad...you aren't stretching the picture are you?  My wife hates watching SD tv with the picture stretched because of the quality.
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CharlesH
Specialist - Level 1

DzWR wrote:
For the people who are on 1.6.2 and still say SD looks bad...you aren't stretching the picture are you?  My wife hates watching SD tv with the picture stretched because of the quality.
You bring up a very good point. If you are using the option to stretch the picture or your TV has the ability to stretch it...it's still going to not look all that good...It wil look fine at original 4:3 but you will get the black bars on the left and right side of the screen.
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J-Scott
Newbie

I zoom sometimes, but usually just view SD at 4:3.  I hate stretch because everything is too fat.   These different settings do not make a big difference in PQ to me however.   My HD box just provides a very poor, blurry picture on SD channels, period.  Do you want to know what makes a difference?   If I take the cheap FiOS digital adapter ($4 a month) RF-output and hook it up to with a coax to my TV on channel 3.   Now the picture is much sharper, quite watchable, and does not give me a headache.  On channels with scrolls or movie credits the letters are actually readable.  This is the ONLY way I can watch WeatherScan local. 

I would really like to have a Verizon STB that provides a good SD and HD picture like Comcast.  Yes the HD picture may be a little better with FiOS, but the SD doesn’t come close to Comcast.  If the VHO4 update on 3/31 doesn’t work I guess I’ll take the 7xxx STB route?   I dread calling customer service and trying to get that done.   Someone from Verizon e-mailed me 8-10 months ago saying that a soon-to-be-released STB MAY fix the SD PQ issue, but that a firmware update in the fall (2008) should definitely fix-it.   Obviously the firmware update didn’t work.  Solitaire was the higher priority.  I wish someone from Verizon would give me a follow-up call or e-mail. 

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jetpeak
Enthusiast - Level 3

HI JUST TALKED TO TECH SUPPORT LAST NIGHT AFTER RECEIVING 1.6.2 UPDATEE WITH NO IMPROVEMENT ON STD CHANNELS . THEY HINTED IT COULD BE PROBLEM WITH MY SONY BRAVIA   NO WAY>I HAVE IT CONFIGURED TO SETTINGS RECOMENDED BY SONY SUPPORT   HD IS GREAT  SD  SUCKS  BOTTOM LINE IS VERIZON IS COMING THIS WEEKEND TO SWAP MY 6416 FOR 7216 ALSO THEY SAID SD COULD BE BETTER USING COMPOSITE WIRE INSTEAD OF HDMI   ANYBODY HAVE ANY THOUGHTS ON USING COMPOSITE WIRE INSTEAD OF HDMI ?

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kschles
Enthusiast - Level 3
I've got the 7216 and 7100 STBs. SD programming looks pretty good (still have the 1.6.0 firmware).  Of course, HD looks a lot better.  I use HDMI cables to a Sony and a Samsung.  Suggest you initially try the HDMI hook-up when they deliver the new STB and see how it looks.
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larryh
Enthusiast - Level 2

Jetpeak,

   I just got my update also.  Pretty much no improvement in SD quality as you and many others have observed.  I am using an HDMI hookup, but I'd be surprised if using component helps.  The reason I say that is that when I had comcast, I used both HDMI and component and PQ was the same (excellent).  I may experiment, but bottom line is that I now don't have a spare component hookup on my TV and it shouldn't make a difference anyway.  I can't believe Verizon couldn't get this right.  My question to you: what did you say to Verizon that made them willing to come and switch boxes for you?  My impression from other comments in this forum was that unless your box was broken, they wouldn't replace it.  Maybe we can just define "broken" as lousy SD PQ.

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jetpeak
Enthusiast - Level 3

 Hi Larry when i talked to tech support this week i told them i had this problem sinse last october after upgrade to hd 6416 stb

  i reported it then and it was suggested to wait for 1.6.1 fix which never happened as i said in last post i did receive 1.6.2  which has no fix  the tech had me changing wires to try different hookups  tried running coax directly from wall to tv   no go

 then he did a diagnostic through box he said  that box seemed ok .thats when i mentioned  fios forumns telling him that this issue is a nation wide problem and if it doesnt get resolved i will be switching back to cox cable he then said  well try a 7216 box  which im scheduled to get this saturday. he also said some tv,s have had issue with handshake protocol.  which i dont accept  at least not with my sony bravia  sony tech support reaffirmed that my tv was not the problem. it all comes down to how good a signal tv is receiving from verizon  so  thats where im at now  ill find out this sat. and will report to forumn how i make out   .

                                                                                                                                                                      thanks jetpeak

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prisaz
Legend
I am not please with the 1.6.2. It did nothing for my SD and actully looks worse on my set. 1080 out with HDMI. Even when I do not stretch it and have SD overide off. Oh well. I guess the 6416 is junk, and the 7000 series is what is required to not see a fuzzy picture.
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vinnyv07
Contributor - Level 1

I live in Staten Island, NY and I just wanted to report that I am very happy with the 1.6.2 fix. I was concerned that the "HUB" error would never be resolved. After watching many shows in my bedroom I can say that the problem no longer exsists. Just resolving that problem is a huge upgrade in my eyes. Another thing I did notice on my HD set in my main room was that the SD ch's have improved a great deal. The SD ch's always were pretty good on my garbage sets, but on my HD tv they were very blurry. Now I noticed a sharper detail to all the Sd ch's. I still don't watch them....HD is all I am worried about. Thanks Verizon.

NOW PLEASE WORK ON THE GUIDE!!

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prisaz
Legend

@vinnyv07 wrote:

I live in Staten Island, NY and I just wanted to report that I am very happy with the 1.6.2 fix. I was concerned that the "HUB" error would never be resolved. After watching many shows in my bedroom I can say that the problem no longer exsists. Just resolving that problem is a huge upgrade in my eyes. Another thing I did notice on my HD set in my main room was that the SD ch's have improved a great deal. The SD ch's always were pretty good on my garbage sets, but on my HD tv they were very blurry. Now I noticed a sharper detail to all the Sd ch's. I still don't watch them....HD is all I am worried about. Thanks Verizon.

NOW PLEASE WORK ON THE GUIDE!!


Glad to hear of your results. I have not used the remote DVR features so I never had the issue. Wondering what set top box you are using with the SD results.
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babyeggo
Newbie
I have same problem, it must be something with the firmware messing up things that communicate with hp tv's mine is an hp PL4260N connected with HDMI, never had problems before update, been with verizon for 3yrs. Let me know if you find a fix.
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chinorider
Enthusiast - Level 3

I received the 1.6.2 update in So. Cal on 4/14 as scheduled.  I am now getting a 2-3 second loss of audio and video when watching HD programs. This happens randomly about once every 2 hours.  I have reset the STB with the same results.  Anybody else have this 'feature'  ????

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CRead
Enthusiast - Level 2

@chinorider wrote:

I received the 1.6.2 update in So. Cal on 4/14 as scheduled.  I am now getting a 2-3 second loss of audio and video when watching HD programs. This happens randomly about once every 2 hours.  I have reset the STB with the same results.  Anybody else have this 'feature'  ????


Yup. Not regular (like every two hours) more random, and it is just with the video streams (HDMI...)  Since My TV uses the HDMI, I loose sound too.  But if I am using my stereo (SPDIF Optical) then the audio is OK.  It is an output issue only (some others have reported this as well, at least on other forums).  If you hit rewind you will see what you were missing.

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Luigi
Newbie

Me too (Southern Calif update to 1.6.2 on 4/14/09); same problem (loss of signal for 2-3 seconds) but not as frequently as every 2 hours.  Also tonight, I was watching a recording (on a 7216) and pressed the "stop" botton; lost hdmi connectivety for about one minute after which the signal returned with the appropriate screen image from the 'stop' command.  The stb indicated it was 'on' (and recording another program) while there was no video or audio at the monitor or A/V receiver during the one minute outage.

But so far, for the first 3 days at least, I haven't been getting my 8 second recorded programs as under 1.6.0!

Louis

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