2 year contract is up
Mr_Detail
Enthusiast - Level 3

Just received a letter that my 2 year buncle package is going to expire on March 31st and they want to raise my monthly payment by $25.00.  Just can't afford that.  Can anyone tell me if there are any good bundle deals for an existing customer?

Right now I was at $89.99 for the Triple Play then add all the taxes and 2 STBoxes and it comes to $123.00 per month.

I would be happy to just stay at this rate if possible.

Is it better to go online and re-sign up or do it via a live customer service rep?

Thanks in advance.

13 Replies
kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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Bixbyte
Contributor - Level 1

Look closely I found I could save $20 a month for 2 years by signing with the competition. BUT Online the prices are More! I can not figure it out. Well I signed for fixed 2 years with no increases and the same identical package as Verizon. Their copetition saved me $20 a month. And I just went online and the similar package was $20 extra and it was for one year fixed price with an increase after 12 months! 

IF YOU LOOK AROUND you might be lucky like my new contract.

Plus I am getting Starz for free included for 24 months. Visit the poor Malls and ask lots of questions at the kiosks and stores. Smiley Happy  

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gidget555
Newbie
I will change if have to and will think twice about going back. If this is the way they treat their existing customers.
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CRobGauth
Community Leader
Community Leader

This is the way all providers treat their customers.

You get a good deal to start.

After that, it is normal procing.

Same holds true for lots of other services (does your cell provider give you a discount like it does for new customers?)

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gidget555
Newbie
Our situation is this I pay double the amount of new user don't get guantum can't dvr but one program at time channels not what I need or want. What as returning customer getting at all if others get more. What are you doing to keep me as customer? Called customer service and told nothing they could do what we have is lowest. Huh I pay double For nothing and best you can do to keep me. I called corporate because this is a scam and should not have to change companies. Just to get deal i cant because in my area honestly because the cable lines old and services from them consantly being interupted and satellite the same in rain and tree from neighbors blocks satellite so tried all my Hubby and I are disabled and can't get out this is our entertainment. Hoping to hear from them tommorow
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walt178
Specialist - Level 3

A real person will have more options than renewing online.  Online you take what the current.  With a customer rep they may be able to offer you something better. 

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PJL
Master - Level 3

@walt178 wrote:

A real person will have more options than renewing online.  Online you take what the current.  With a customer rep they may be able to offer you something better. 


This may be true, but it's worth visiting MyVerizon first to see what's available.  Find the "change my service" page and then see what's there.  It should show a comparison of what you have with what you could have, and includes current offers.  I just did this, keeping the same triple play which now includes 50/25 (versus my old 25/15) and got $25 off per month for the two year contract.  So I didn't bother to call -- I was more than satisfied -- and did it all online.  Since there was not physical change I was able to schedule it for the next day, which went off without a hitch. Oh and I got an estimated bill with an hour of making the change, and when my real bill showed up it was spot on:  the new rate, the credits, and the pro-rated amounts for the old bundle and the new one.

Mr_Detail
Enthusiast - Level 3

PJL;

I did what you said and went online and logged into my account. The best they can do for a Triple Play is $104.99. That is

still $15 more than what I am paying now.  Isn't there a way I can just roll over into the same deal i have had?

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ConorCoen
Enthusiast - Level 2

My two year contract was up last December.....I canceled it and went to a rival company....by the end of January I realized I missed FiOS.....called them back and they treated me as a new customer " technically you are a new customer" I was told....I previously was paying $182 for the Ultimate package....that same package now costs me $142.....

not saying you should do that but it's crazy that existing customers don;t get the same deals.

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Mr_Detail
Enthusiast - Level 3

Yeah I hear you, "ConorCoen".

Just wish I knew someone on the inside (verizon) that could pull a string or two for me. I'm not asking for much.

just want to keep my present bundle price the same.  I just got off the phone with a Verizon CSR and the best dealio he could do was increase me by $20 per month.  This is after I have been a faithful customer for over 2 years.

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avemaria92
Contributor - Level 1

sometimes it's better to do that.. rotate between best offers as long as they'll take you as a new customer..  I get ads in the mail all the time now from Brighthouse and Comcast.. even Directv and Dish Network..  you'd think they'd give us a break for being loyal during our hostage time with the contract we have to sign, or else pay a fine for leaving them..   this past time we got a $5 a month discount for signing up for another 2 years..

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walt178
Specialist - Level 3

@boeingdesigner wrote:
Isn't there a way I can just roll over into the same deal i have had?

No.  TV and internet is like everything else. It gets more expensive over time.  Your only option to the online rate is to talk to a CSR and ask them if there is any way they can lower it.  CSRs have the ability to offer unadvertised deals.  You won't get what you paid two years ago, but you might get better than the online rate.

Mr_Detail
Enthusiast - Level 3

Thanks much Walt178 for your advice.

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