ACCNX Unavailable Through the ESPN App
TallFescue1
Newbie

We have the ACC Network fine on our TV, but I cannot for the life of me figure out how to view ACCNX on the ESPN App that I have on my iPhone.  Everything I read says that if you pay for ACCN through your cable provider (Verizon Fios), you can get ACCNX through the ESPN App.  What am I missing?  Is this more of an ESPN issue?

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18 Replies
LawrenceC
Moderator Emeritus

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Mherio
Newbie

I am trying to access the ACCNX through the ESPN App.  I have the Ultimate TV Package with the max channels.  According to Verizon if I get the ACC Network I can access the ACCNX through the ESPN App.  The error message says this is not part of my package.  I have called and spoken with helpful Verizon agents and tech support, one agent who even downloaded the app with my same TV packaged and it worked for her.  I did a trial to HULU live and it worked fine and was super easy.  I was recently told my ACC Network is on channel 71 and should be channel 329 and received a quote on an updated Ultimate package - called The Most TV (with additional cost).  When I called again today to inquire further, I am told that package is not offered to my area.  Can anyone offer advice?  No one at Verizon seems to know the answer.  If I pay and subscribe to the ACC Network, not sure why I cannot get this service.  Thank you in advance.   

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LawrenceC
Moderator Emeritus

Hi Mherio,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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DocDuke
Newbie

One more thing.. my friends locally have recently switched to Verizon or upgraded their Verizon TV package to gain access to ACCN.. their ACCNX access is not being denied.. I am a long-standing Verizon Fios customer, always with the best TV sports package .. I have a theory that this is the problem but no one from Customer Service is even attempting to go the extra mile to figure out the issue..Mow I’m an extremely frustrated customer looking into other options for service.... Verizon please help me before I have no choice but to switch.. I have family and many friends currently playing on ACC teams and I’ve already missed soccer season!! 

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DocDuke
Newbie

I have spent many hours getting the run around from Verizon over the last several months on trying to access ACCNX.. I DO have access to ACCN.. I have the highest TV package.. ESPN says it’s Verizon issue and I believe them.. I get an error message from Verizon saying I’m not authorized to have access.. which is wrong!! I’ve tried from several devices (iPhone, Apple TV, laptop, desktop) and even set up a new ESPN account to no avail! WILL Someone from VERIZON please fix this bug and address this issue! Lacrosse season is starting soon!

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Fed_Up_1
Newbie

Hi, DocDuke. Just curious to know if your issue has been resolved yet. I’m still waiting!

Thanks!

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Mherio
Newbie

Has anyone had this issue resolved?  I spoke with an awesome Verizon rep who downloaded the ESPN app, has the same Verizon ultimate package and can access the accnx fine. She told me to contact ESPN.   I can’t access the accnx.  The rep said the issue is with ESPN.  I did the trial of Hulu live and success!  I’m a 20 year Verizon subscriber and sad they can’t make this work

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pitt_fan_1
Newbie

Is this issue been resolved for anyone yet? If so, how did they fix the issue. I have been having this issue for about year.

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Mherio
Newbie

Did this issue get resolved for you yet?  I still do not have access to the ACCNX.  According to this article we should have access. https://espnpressroom.com/us/press-releases/2019/08/over-400-live-events-to-stream-exclusively-on-ac...

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Mherio
Newbie

Not sure why this is an issue for so many.  

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LawrenceC
Moderator Emeritus

Hi DocDuke,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Fed_Up_1
Newbie

So I’m combing the inter webs trying to find a solution to help my parents because this has also been the issue with my poor parents! They have been getting the not authorized message for months. They called and had a case open, it was supposedly referred to a specialist, but it was never resolved! My dad called them again and of course they can’t find the case number. Not only that, the customer service rep tried to up-sell him by telling him his internet is too slow to stream from the ESPN app! Total bull, Verizon! Do better for your customers that have been loyal from the beginning! 

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LawrenceC
Moderator Emeritus

Hi Fed_Up_1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Mherio
Newbie

Does Verizon still check these forums?  I am having the same issue with no accnx access and no one at Verizon can help or offer an explanation.  Very frustrating and disappointing.  

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triumph100
Enthusiast - Level 3

I'm having the same issue.  When using ESPN Plus on PC, Andriod (Phone) or Andriod (TV) they are all saying your TV Package does not include this channel (ACCNX).  This was actually working as of Fri. Nov. 8th.  It has not worked since Wed. Nov. 13th.  I've tried calling ESPN Plus customer support, and they claim it is an issue between Verizon and ACCN to enable ACCNX.

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SUinPA
Newbie

Odd thing is that a relative who lives a few miles away, also a Verizon customer, is able to access ACCNX and I can't.

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CRobGauth
Community Leader
Community Leader

Do you each have the same TV package?

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EricK11
Newbie

I've had the same issue since the ACC network came out. I can watch it on the TV, but nothing on ESPN apps. 

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