Also can’t log in to new Fios TV app

I have read threads here saying in order to get the new fios tv app to allow you to log in use only letters and numbers in your login credentials. But i have done that and still cannot login. And in the last thread i read the moderator only answered the post in a private message to the OP - not very helpful! Has anyone learned the secret handshake and if so are you reaady to share? This is very frustrating.

Re: Also can’t log in to new Fios TV app
Community Leader
Community Leader

They usuallyl go to private message so that they can share private info like account info.

I assume you are using the same login credentials you use to access your FiOS account online?

Have you tried contacting support? Either 1800verizon or twitter @verizonsupport