App crashes using firestick
argags
Newbie

I have Mgm + through my Fios plan. I can watch a movie on my Android phone, but cannot watch a movie on my firestick.  Movie starts, freezes and then firestick crashes and then reboots. Tried all recommended fixes. Any help would be appreciated. 

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clem21
Community Leader
Community Leader

@argags wrote:

I have Mgm + through my Fios plan. I can watch a movie on my Android phone, but cannot watch a movie on my firestick.  Movie starts, freezes and then firestick crashes and then reboots. Tried all recommended fixes. Any help would be appreciated. 


So I guess you've tried uninstalling and reinstalling the app? Have you tried clearing the cache and data?

Clear App Data and Cache on Fire TV

To resolve intermittent app issues, clear the app data and cache.

Note: For Echo Show 15, Fire TV Settings option is available under the Settings option of the device.
  1. Go to Settingson your Fire TV.
  2. Select Applications.
  3. In Manage Installed Applications, select the app you are having trouble with.
  4. Select Clear Cache, and then Clear Data.

Is your internet connection to the Firestick good? Did you try rebooting your router? I looked up problems with MGM+ on firrestick, seems a LOT of people are having issues. Could be a buggy app. I'd check for updates frequently.

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clem21
Community Leader
Community Leader

@argags wrote:

I have Mgm + through my Fios plan. I can watch a movie on my Android phone, but cannot watch a movie on my firestick.  Movie starts, freezes and then firestick crashes and then reboots. Tried all recommended fixes. Any help would be appreciated. 


So I guess you've tried uninstalling and reinstalling the app? Have you tried clearing the cache and data?

Clear App Data and Cache on Fire TV

To resolve intermittent app issues, clear the app data and cache.

Note: For Echo Show 15, Fire TV Settings option is available under the Settings option of the device.
  1. Go to Settingson your Fire TV.
  2. Select Applications.
  3. In Manage Installed Applications, select the app you are having trouble with.
  4. Select Clear Cache, and then Clear Data.

Is your internet connection to the Firestick good? Did you try rebooting your router? I looked up problems with MGM+ on firrestick, seems a LOT of people are having issues. Could be a buggy app. I'd check for updates frequently.