Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA, etc.
tiredOfVz
Newbie

Something is wrong with my account and customer support has been no help whatsoever thus far.  Tech support was completely stumped and said a manager would call me back in an hour last night and did NOT!  No call, no email, nothing.

I was trying to watch The Walking Dead via the AMC website last night and received an odd error after logging in with my Verizon credentials that my account didn't have AMC and needed to have a package that included AMC.  I tried the AMC app on my iPad and got the same error.

Just tried WatchESPN and got a slightly different error, but same thing that I wasn't authorized.  So tried FX, USA Network and HBO Go.  Strangely HBO Go worked, the others all had the same error.  See attached screen captures.

I watched WatchESPN and AMC on the app last week, so this has worked fine for me.  I did not change packages or change anything on my account and I can login to my account fine.  My bill is auto-paid and current.


What gives?  Who at Verizon can I contact that will actually understand this problem and get it fixed?  I am paying for TV services in part for the flexibility of being able to login while traveling to enjoy the programming I pay for via all the methods supported.  All these channels work fine on my TV via the Verizon box of course.  My neighbor was able to login and authenticate with the same services fine, so not an outage in our area, seems to be specific to my account.  This is unacceptable and I have multiple choices for TV providers at my house, if this can't be quickly resovled, I will be investigating my options.

Can anyone advise a solution or provide a contact that can resolve this.

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Re: Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA, etc.
ElizabethS
Moderator Emeritus

Please call them back and let them know you weren't contacted.

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Re: Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA, etc.
tiredOfVz
Newbie

Yeah, at what number?  He called me during our online chat. He didn't give me a phone number.  He didn't give me a ticket number.  I could barely hear him with all the laughter and yelling in the background of the call center.  He barely understood my English.  I basically have to start all over again.

I swear, it's like VZ is a small, India-based company that's never done business in the US and I'm their first US customer.  That's exactly how I feel.

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Re: Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA, etc.
LawrenceC
Moderator Emeritus

You can reach Verizon support at 1-800-VERIZON.

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