Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA, etc.
Enthusiast - Level 1

Something is wrong with my account and customer support has been no help whatsoever thus far.

I was trying to watch The Walking Dead via the AMC website last night and received an odd error after logging in with my Verizon credentials that my account didn't have AMC and needed to have a package that included AMC.  I tried the AMC app on my iPad and got the same error.

Just tried WatchESPN and got a slightly different error, but same thing that I wasn't authorized.  So tried FX, USA Network and HBO Go.  Strangely HBO Go worked, the others all had the same error.  See attached screen captures.

I watched WatchESPN on Monday night (today is Thursday) and watched AMC app last week, so this has worked fine for me.  I did not change packages or change anything on my account and I can login to my account fine.  My bill is auto-paid and current.

What gives?  Who at Verizon can I contact that will actually understand this problem and get it fixed?  I am paying for TV services in part for the flexibility of being able to login while traveling to enjoy the programming I pay for via all the methods supported.  All these channels work fine on my TV via the Verizon box of course.  My neighbor was able to login and authenticate with the same services fine, so not an outage in our area, seems to be specific to my account.  This is unacceptable and I have multiple choices for TV providers at my house, if this can't be quickly resovled, I will be investigating my options.

Can anyone advise a solution or provide a contact that can resolve this.





1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.