Bad support experience
gartm
Enthusiast - Level 2

We have been experiencing pixelization on one of our TVs. I called support who performed various tests, etc and told me that a tech had to come to my house with instructions to have him replace splitters. Tech arrived and saw the pixelization, changed the splitters with no improvement. He then put a meter on the coax and said it was no good and replaced that, again, no improvement. He called his tech support who told him to change the ONT. After the ONT was replaced I only had working internet, no working TV and no working landline. He said his job was done and left it to tech support to fix these issues. I waited a few hours and still no tv or phone. I called support again who told me another tech would have to come back to the house. Needless to say, I lost my temper with the rep who was steadfast in saying this is the only way to fix my issues. I waited another hour or two and called them again. This time got a supervisor on the phone and after an HOUR, got my tv and phone working. Guess what, later this evening we discovered that we still have pixelization!

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kh-gary
Moderator Emeritus

Hi gartm1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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