I upgraded to the the FIOS ONE boxes and totally regret it - the only positive thing is the boxes are small and the mini’s connect wireless. I have had nothing but problems whenever I switch from my SONY Bravia apps back to TV - it can’t find the signal and I end up having to unplug the box which is the DVR box so it screws all the other TV’s in the house, then sometimes that doesn’t fix it so I have to change the HDMI plug input and also uplug the TV I also found that when I hit pause on the TV that has the DVR box it pauses other TV’s even if they aren’t on the same channel and those TV’s freeze and have to have the box unplugged to get them back to normal.
I also had the problem of my TV freezing for a few seconds and loosing sound, I did contact tech support and they did something on their end which worked for a few days.
I am at the point where I will be switching providers as soon as my stupid contract is over in 6 months. I am done with Verizon
Beware if you upgrade - its nothing but a nightmare and I’m sorry I did!!!
If anyone has any ideas why all this is happening I’d love to hear ........
I too am seeing issues with the new fios one box. I have the DVR box connected to an MU8000 Samsung tv through hdmi. The internet is wired through a network extender via MoCA. Pretty much every day I turn on the tv and set to fios input, I have black screen and no signal. I have to unplug the DVR box and plug it back in...it then does it’s whole set up spiel and then I can see the fios live tv. I don’t understand why I have to keep doing this... I paid the stupid $50 fee too...
If you are seeing a totally black screen when you select the Fios input, then the box lost power. When you turn the new boxes off they default to a screen that tells the current time. The rebooting of the box is what is causing it to reload all the programming . You need to look at what the box is getting power from, my guess is a switched outlet or power strip. The box needs a constant source of power to avoid what you are experiencing.
@HomeBrewJoe1 wrote:I too am seeing issues with the new fios one box. I have the DVR box connected to an MU8000 Samsung tv through hdmi. The internet is wired through a network extender via MoCA. Pretty much every day I turn on the tv and set to fios input, I have black screen and no signal. I have to unplug the DVR box and plug it back in...it then does it’s whole set up spiel and then I can see the fios live tv. I don’t understand why I have to keep doing this... I paid the stupid $50 fee too...
I have some strong doubts about this suggestion. The tv one boxes are constantly on and never switched off. They are in a power strip which I’m sure 99% of owners have as their setup. The power strip has never been powered off or accidentally switched off.
@HomeBrewJoe1 wrote:I have some strong doubts about this suggestion. The tv one boxes are constantly on and never switched off. They are in a power strip which I’m sure 99% of owners have as their setup. The power strip has never been powered off or accidentally switched off.
The 4100 boxes never completely shut down. There is ALWAYS a screensaver being output even when you hit the power button. You must be having a handshake issue with the box and TV if you never power down the boxes. Try turning off video input control in the Fios box and see if anything changes. You might also try changing output resolution settings on the box and see if that helps. Then there is always a chance there is a bad HDMI cable....
Yes, since i upgraded to the new boxes i been having issues.On one of the tvs i would turn of and it would kick back on by itself. Called tech and the guy told me i needed a new TV. No joke. After going on google i found out many customers had the same problem. I followed one of the instructions- not from Verizon- and it got fixed. And their Verizon tech wanted me to buy a new tv set...Their tech support is not the best, let me tell you.
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