Black Screen

[is_it_me]

My Fios set top box has recently been going to a black screen requiring me to either reset the box or unplug and reconnect the HDMI cable. I've checked all coax cables and it is continuing very intermittently but steadily creeping up on daily. This is completely unacceptable for what I'm paying monthly.  Is anyone else experiencing this issue as of late? Box is a VMS1100. Very annoying and contemplating a change to Xfinity and I've been a Fios customer for many years.

[clem21]

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@is_it_me wrote:

My Fios set top box has recently been going to a black screen requiring me to either reset the box or unplug and reconnect the HDMI cable. I've checked all coax cables and it is continuing very intermittently but steadily creeping up on daily. This is completely unacceptable for what I'm paying monthly.  Is anyone else experiencing this issue as of late? Box is a VMS1100. Very annoying and contemplating a change to Xfinity and I've been a Fios customer for many years.

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First try a new HDMI cable and see if it stops. If not try a different input on the TV. Still no joy, check the splitters and the connection to the ONT if it affects all your boxes. If just the one box, get the Fios box replaced by calling support or billing.

[is_it_me]

Thank you so much for the timely response. It is affecting more than one tv in the house, started this morning, so I'll give the ONT a try. Thank you again!

[clem21 · Accepted solution]

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@is_it_me wrote:

Thank you so much for the timely response. It is affecting more than one tv in the house, started this morning, so I'll give the ONT a try. Thank you again!

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If it is affecting the whole house it is most likely a bad splitter, or bad connection somewhere. ONTs do occasionally go bad but that is an extreme case. Check here to see where the issue might be when the boxes glitch:

Main Menu > Customer Support > Top Support Tools > Connected Device Status

Once a device is highlighted you can click on OK to see details.