Bookmarks
tenaj13215
Newbie

I can find MY bookmarks for movies I have previously bookmarked.  But where did the OPTION to bookmark go?  All I see is buy/rent, watch, etc.

Thanks

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6 Replies
CRobGauth
Community Leader
Community Leader

What model stb do you have?

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tenaj13215
Newbie
  • Model:VMS1100

This just happened recently.  There is a Buy/Rent option, watch trailer, etc, but no option to bookmark.

All of the items I bookmarked are still under My Bookmarks, but now I can not bookmark anything new!

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CRobGauth
Community Leader
Community Leader

Try rebooting STB.

Mine still has it.

I hit On Demand.

Then Select first Movie (Annabell).

I have option to Buy/Rent, Bookmark and Watch Trailer

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tenaj13215
Newbie

tried rebooting stb.  tried rebooting router.  unhooked BOSE and DVD player and hooked straight from stb to tv.  Still no option to bookmark in On Demand movies, only buy/rent or watch trailer.  Ready to call Verizon - although I hate doing that and have them make me go through all the same steps I have already done.  

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CRobGauth
Community Leader
Community Leader

Try hitting them up on twitter @verizonsupport

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tenaj13215
Newbie

don't use twitter - will try something else.  thanks

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