An Accepted Solution is available for this post.
Box is continuously counting down numbers
sillyphilly
Newbie
โ€Ž12-11-2013 05:29 PM

I tried turning my TV on and I keep getting a continuous count down on my box and no picture.  The number has an "r" in front of it and its a three digit numbers.  I turned the box off and disconnected a wire that turned the box off.  Nothing seems to be resolving this problem.  Any suggestions?

Thanks!!

0 Likes
3 Replies
An Accepted Solution is available for this post.
jumpin68ny
Master - Level 2
โ€Ž12-12-2013 12:24 PM

You should probably call technical support at 1-800-verizon

0 Likes
An Accepted Solution is available for this post.
PJL
Master - Level 3
โ€Ž12-12-2013 03:42 PM
@sillyphilly wrote:

I tried turning my TV on and I keep getting a continuous count down on my box and no picture.  The number has an "r" in front of it and its a three digit numbers.  I turned the box off and disconnected a wire that turned the box off.  Nothing seems to be resolving this problem.  Any suggestions?

Thanks!!

Turning the STB or disconnecting "a wire" will not reset it.  Try unplugging the STB for 20 seconds and then plug it back in.  That should reset it unless there is a bigger issue than just a "confused" box.

0 Likes
An Accepted Solution is available for this post.
0100010
Contributor - Level 1
โ€Ž12-17-2013 07:38 AM

Should leave it alone, and let it finish downloading its code.

0 Likes