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Cable TV Not Working, Requesting Tech Support

Lotus3
Newbie
โ€Ž09-14-2023 12:03 PM

Hello,

Could Verizon tech support visit us to solve this problem? We cannot access channels from the cable.

Thanks

2 people had this problem.
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dexman
MVP MVP
MVP
โ€Ž09-14-2023 02:00 PM

Before a technician dispatch is scheduled, can you describe in detail what is happening? Maybe the problem can be solved right here. ๐Ÿ™‚

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Lotus3
Newbie
In response to dexman
โ€Ž09-14-2023 02:05 PM

Hello,

We are trying to access the cable channels, but there doesnโ€™t seem to be a way to do it. All we can see is Samsung TV, YouTube, Apple TV, and a few other options, but there doesnโ€™t seem to be a way to access cable TV.

Thanks

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dexman
MVP MVP
MVP
In response to Lotus3
โ€Ž09-14-2023 02:27 PM

Hmm....๐Ÿค”

Are you subscribed to a standard Fios television service or a streaming service?

Which model set top box did Verizon provide?