I just received a new 7232 DVR from a tech doing a repair here and when I called customer support to upgrade to multiroom, I was told I'd have to get a new DVR sent out to replace the old one to receive the 3 free months promotion. Of course that's silly because it's just a matter of provisioning, but problem is even if I jumped through the hoops, there's no way I'd get sent another 7232. Is there experience with customer service giving a credit for this kind of thing?
My current DVR is 12.99 / month, so a $7 jump is kind of steep anyway. I have an HD STB in the other room--will that get knocked down to the standard def box price?
@dancefreak wrote:I just received a new 7232 DVR from a tech doing a repair here and when I called customer support to upgrade to multiroom, I was told I'd have to get a new DVR sent out to replace the old one to receive the 3 free months promotion. Of course that's silly because it's just a matter of provisioning, but problem is even if I jumped through the hoops, there's no way I'd get sent another 7232. Is there experience with customer service giving a credit for this kind of thing?
My current DVR is 12.99 / month, so a $7 jump is kind of steep anyway. I have an HD STB in the other room--will that get knocked down to the standard def box price?
You might have an older Motorola unit? This is the current model I think :
http://www22.verizon.com/residentialhelp/fiostv/receivers/equipment+issues/questionsone/124820.htm
I doubt if an HD STB would be reduced to the monthly charge of a standard def box, but you could try
calling you local Verizon store (not wireless). They have been very helpful to me. Good luck!
I've read that if you have MRDVR you get all the non-dvr boxes at the SD price.
And both my boxes are newest. 7232 DVR, 7100 HD STB
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