Can anyone at Verizon help me interpret what this means
dogbrain
Contributor - Level 1

About a week ago I had a problem with the ability of scheduling recordings from the web as well as web view of existing recordings.  This was resolved by replacing the router - see https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/My-Favorites-disappeared-from-web-program...

When the Verizon tech visited my house to help diagnose this issue, we paid attention to this screen:

image

Before the router was replaced, this screen indicated bad connections between the STB and the router.  After the router was replaced, it showed good connections.

Also, for the first couple of days after the router was replaced, the system was able to retrieve the information  on the right had side of the screen above.

It now cannot do so.

Is this communication link data retrieval issue what is causing the problems such as:https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/Web-based-program-recording-does-not-iden....

For the first couple of days after the router was replaced, I saw this "problem" disappear, but it is now back again as this recent screen shot shows:

image

Does anyone at Verizon understand what is happening to cause this communications issue?

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2 Replies
dogbrain
Contributor - Level 1

Problem has been partially resolved by Verizon - I made no changes.

Manual recordings now have the appropriate show information.

Inability to fetch data from servers remains open.

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ElizabethS
Moderator Emeritus

This is a peer to peer support forum. Verizon does not assist with technical issues, here. However, some of our other members may be able to offer advice. You can also contact Verizon again to discuss the problem.

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