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Can hear audio but no picture
SMB11
Newbie
‎11-29-2020 06:26 PM

After watching Netflix or Disney +, when I switch back to the Fios app, I get a bluish screen with the Fios logo. I can hear audio, but the picture is the blue screen with the Fios logo. It usually fixes itself over night 

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clem21
Community Leader
Community Leader
‎11-30-2020 05:03 AM
@SMB1 wrote:

After watching Netflix or Disney +, when I switch back to the Fios app, I get a bluish screen with the Fios logo. I can hear audio, but the picture is the blue screen with the Fios logo. It usually fixes itself over night 

Try unplugging power to the Fios box for 5 minutes then plugging it back in. Also check your HDMI cable, it could be loose or bad. What box and what other equipment do you have?

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clem21
Community Leader
Community Leader
‎11-30-2020 05:03 AM
@SMB1 wrote:

After watching Netflix or Disney +, when I switch back to the Fios app, I get a bluish screen with the Fios logo. I can hear audio, but the picture is the blue screen with the Fios logo. It usually fixes itself over night 

Try unplugging power to the Fios box for 5 minutes then plugging it back in. Also check your HDMI cable, it could be loose or bad. What box and what other equipment do you have?

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SMB11
Newbie
In response to clem21
‎12-06-2020 04:54 AM

The unplug for 5 minutes suggestion worked. Thank you. This has been an issue ever since we bought a new Samsung TV. It was suggested a few months ago that our HDMI cable may be bad. Replaced that cable with a newer one and seemed to remedy the situation for a few months. The issue is showing up with a greater regularity in the last few weeks. Only other piece of equipment we have connected to that TV is a DVD player that is never used. 

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clem21
Community Leader
Community Leader
In response to SMB11
‎12-06-2020 08:14 AM
@SMB1 wrote:

The unplug for 5 minutes suggestion worked. Thank you. This has been an issue ever since we bought a new Samsung TV. It was suggested a few months ago that our HDMI cable may be bad. Replaced that cable with a newer one and seemed to remedy the situation for a few months. The issue is showing up with a greater regularity in the last few weeks. Only other piece of equipment we have connected to that TV is a DVD player that is never used. 

If you go to Samsung forums you'll see they have made several firmware updates lately, some caused instability with the Fios equipment. Sometimes after a firmware update the Fios box has to rediscover the TV to set the correct resolution.

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