Can't Hear Fios Sound on Bluetooth Headset
Vic_Rad
Newbie

Hi,

I have the following set-up:

Fios TV connected to Sony Bravia TV via HDMI.  TV is then connected to Sony Sound Bar via HDMI ARC.  Sound for Fios and Streaming Apps comes through the Sound Bar perfectly.  I then have an optical out from the TV to a Bluetooth headset.  Strangely, even though all the sound from streaming apps on the TV can be heard through the headset, but not anything on Fios.  

Can anyone offer me some help?

Thanks.

Vic

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Re: Can't Hear Fios Sound on Bluetooth Headset
clem21
MVP MVP
MVP

@Vic_Rad wrote:

Hi,

I have the following set-up:

Fios TV connected to Sony Bravia TV via HDMI.  TV is then connected to Sony Sound Bar via HDMI ARC.  Sound for Fios and Streaming Apps comes through the Sound Bar perfectly.  I then have an optical out from the TV to a Bluetooth headset.  Strangely, even though all the sound from streaming apps on the TV can be heard through the headset, but not anything on Fios.  

Can anyone offer me some help?

Thanks.

Vic


You may have to go into the menus on the Fios box and change your audio output. Look here first:Main Menu > Settings > Audio & Video > Audio > Audio Passthrough and set it to disable. If that doesn't help you have to get into the service menu and set the audio output to PCM.

FiOS TV One Hidden menu - Diagnostic - Verizon FiOS TV DSLReports Forums 2.jpg

So go through the menus until you get to audio output and change it to PCM. Hit OK, exit and reboot the box. Just be careful not to change anything else. Don't bother with the test instructions.

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Re: Can't Hear Fios Sound on Bluetooth Headset
clem21
MVP MVP
MVP

@Vic_Rad wrote:

Hi,

I have the following set-up:

Fios TV connected to Sony Bravia TV via HDMI.  TV is then connected to Sony Sound Bar via HDMI ARC.  Sound for Fios and Streaming Apps comes through the Sound Bar perfectly.  I then have an optical out from the TV to a Bluetooth headset.  Strangely, even though all the sound from streaming apps on the TV can be heard through the headset, but not anything on Fios.  

Can anyone offer me some help?

Thanks.

Vic


You may have to go into the menus on the Fios box and change your audio output. Look here first:Main Menu > Settings > Audio & Video > Audio > Audio Passthrough and set it to disable. If that doesn't help you have to get into the service menu and set the audio output to PCM.

FiOS TV One Hidden menu - Diagnostic - Verizon FiOS TV DSLReports Forums 2.jpg

So go through the menus until you get to audio output and change it to PCM. Hit OK, exit and reboot the box. Just be careful not to change anything else. Don't bother with the test instructions.