Cannot access any of my 7232 using the web interface

[mphare]

I have 3 x 7232 DVRs, sometime last year they all upgraded to IMG 1.9. Sometime after that I became unable to access any of them through the Verizon web site. I can see what's recorded or set up recording.

I can multi hub without problem, any recording an ony DVR can be viewed on any other DVR. I just cannot access the DVRs through the web.

I get this message:  "Set-Top Box - Master Bedroom is not responding."

I have reset the router (Westell), I have power cycled all of the DVRs to no avail.

What else can I try??

Thanks,

- mike

[Hubrisnxs · Accepted solution]

Try the dvr troubleshooter in the menu. Click dvr and you will see it, otherwise try chat support. They have fixed problems like that in the past for me. Hit contact us at the bottom of the page

[mphare]

The DVR troubleshooting had no affect on the problem.

I used the online chat and they eventually sent the issue to 'Remote DVR'. I had the problem resolved in about 2 hours.

Thanks!

[Hubrisnxs]

They rock for Remote DVR and Caller ID ON TV