I have 3 x 7232 DVRs, sometime last year they all upgraded to IMG 1.9. Sometime after that I became unable to access any of them through the Verizon web site. I can see what's recorded or set up recording.
I can multi hub without problem, any recording an ony DVR can be viewed on any other DVR. I just cannot access the DVRs through the web.
I get this message: "Set-Top Box - Master Bedroom is not responding."
I have reset the router (Westell), I have power cycled all of the DVRs to no avail.
What else can I try??
Solved! Go to Correct Answer
The DVR troubleshooting had no affect on the problem.
I used the online chat and they eventually sent the issue to 'Remote DVR'. I had the problem resolved in about 2 hours.