Change my TV Plan On Website not working anymore


I have a problem that no one at Verizon seems to have an answer for, When I log in to my account I choose MyVerizon > Services > TV. Under my TV Service, you have the option to Change my TV Plan. It always worked fine up to ~ 2 weeks ago.  Now I get:
Sorry unable to contuinue your order at this time. Please Contact your local
Office. Well I did and no one seems to know how to fix it. I get sent from one department to another.  I was supposed to receive a call from tech support last night and they never called. Also, I tried going in through "contact us".   choose support > contact us > the order/change/cancel service bubble > add/change my service, I end up getting the same error.
Do yo think this is now a new "feature" for me and it is what it is.


1 Reply
Moderator Emeritus

Hi GPG1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.