Hello,
I recently recieved noticed my ultimate HD would include cinemax, and the channels showed up this past friday in southeast pa, however when I attempt to get a movie from cnemax on demand today, it says not subscribed. So my question is, does the package include only the actual cinemax channels? thank you
The response I received was " It's coming" both MaxGo and Cinemax on demand.
Thanks. But what i don't understand is why if I subscribe to any other service such as hbo, the on demand is available right away. Hopefully it comes soon!
I got the same email on the 18th of Nov. I thought, "how cool is that!". So on and off I started trying to access the channels. It wanted me to subscribe.
I called Verizon, they said that I could get CineMax for something like $12.00, but not free. What I found interesting was the CSR not once suggested that the email was a scam, nor did she suggest that I send it to Verizon to check it out. But at the same time steered me to draw the conclusion that the email was a scam.
Basicly I think it was a scam that it was a scam to get you to call and offer you the $12.00 deal for the next 12 months.
Its not a scam, I actually do have all the cinemax channels and if you go to the fios website and look under the packages it says they are included, but why then is there no on demand? hopefully someone from fios can answer this because like I said say I subscribed to hbo,starz etc I guarantee the on demand would be on right away, so why not for something included in our package? an ETA would be great!
Everyone needs to be patient, Cinemax on Demand should be available by mid December. MAXGO is available now.
When I called about the cinemax on-demand , the CSR said that the only way that
it could be added was if my account was switched to digital voice. They changed it
and on demand is working ok now.
Has anyone else been told this also?
I called last night and I got the " It will be added later this month" story. I do have digital voice with my Ultimate bundle I just renewed for another 2 years. Since I renewed , I also lost my Epix on Demand . When I asked about that, they said that would be added sometime in January. Has anyone else had a issue with their Epix on Demand?
Re: the lost EPIX ondemand. They need to add a trackign code to your account that authorizes EPIX ondemand. It took them 4 months to figure that out on my account. Good luck with that one. They'll try to toss you back and forth between Repair, Billing and Sales. At the end fo the day, you just need an trackign code added.
Thanks for the info about the tracking code. They tried bouncing me back and forth between billing and tech support. I kept telling them it was a billing issue, but it was like talking to a wall. They actually wanted me to start unpluging cables..thats when I said "forget it ". Once the Cinemax On Demand is added in mid December, I call about the Epix on Demand and tell them about the tracking code...I don't want to confuse them with more than one issue at a time.
In regards to the loss of epix, Only the FSC can fix that. If you call and they try to transfer you to billing hang up and call back and get an FSC Rep that understands it's part of your package and he or she will be able to either add it for you or do a downtime form for offline to do it. Do not accept not getting part of the plan your entiled to.
No, You do not have to sign up for Digital Voice to get the On Demand feature and Max Go with the Ultimate Package. Max Go is available now, in about a week or so the On Demand will be available. I urge you to review your bill when it comes, Your probably paying for Cinemax now that the CSR did that. This is a simple matter of being patient and waiting the time line. It will be available this month at no charge. This is a simple case of a rep wanting a sale and your account may be billing for Cinemax now.
it is not a scam it was an offical verizon email and to which i have receved the cinemax channes but I too have not received the on demand part of it.
Ok folks I just talked with verizon. Here is the answer you ask for. As of nov 18th they only had a contract for the channels itself it is a separate contract for on demand they were unable to update the box at the same time for on demand. You will start receiving on demand some time this month of December as they now have the contract and it will come out with their next release.
So it came down to have the contract after they wrote the program for the initial update. As for a specific date in December even they have not been given the exact date as of today.
Sorry, I too have since started getting the regular Cinemax channels, but not the COD's yet. I had stated that it appeared to be a scam as I had called customer service, and they said they had nothing stating that these channels were to be included in my Ultimate package.
Still no COD's as of today 12-10-11
I do still have my Epix's though, so thats a good sign. lol
OK, it's the 15th of Dec. and I just spoke with a CSR at verizon about the on demand portion of the cinemax deal. they told me in 2 or 3 days from now it should be up and working. We shall see.
Thanks for the update, I was about to call them myself...You saved me the aggravation.
You just have to be patient about the Cinemax on Demand. It will happen this month, that's what in the CSR's reference guide. No specific date just available sometime in December. Calling in about this won't change that. Be Patient, If your not getting Epix on Demand though, a good FSC rep can fix that. I wouldn't wait even one day, get what your paying for. The worst thing you can honestly do is continually call in about the Cinemax on Demand when there isn't an answer other than it will be available in December. I want it too but I'm not going to waste my time calling in when it does absolutely no good.
My Cinemax On Demand is now working.
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