Closed Captions issues
Guideoptions
Enthusiast - Level 2

A couple of questions/complaints about CC with FIOS

1.  The fonts are absolutely horrible.  All other providers have standard fonts, I have tried all combinations and they are all terrible. 

2.  There is no CC button on the FIOS remote!  In order to turn on CC I have to go through about 5 steps within the System menu to turn them on.

1 Solution
CRobGauth
Community Leader
Community Leader

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.

View solution in original post

16 Replies
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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ednivi
Enthusiast - Level 2

This is not solved. Your fonts are dated and the worse of the entire cable market. Solve it for real! 

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Stirling1
Newbie

Hello...just did the upgrade STB with voice activated remote...the closed caption is horrible...tried many changes...did you get this fixed?

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FredNY
Enthusiast - Level 1

I agree. Terrible fonts. When I upgraded to Fios1 I expected upgraded fonts like on Apple TV

Edg1
Community Leader
Community Leader

The star button below the 7 is the CC button. 

Guideoptions
Enthusiast - Level 2

The button below the 7 key is "info"  There is no star key

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Edg1
Community Leader
Community Leader

You remote doesn't look like this one?


image
Guideoptions
Enthusiast - Level 2

No.  that is the old remote.  The new one has voice activation, and no CC key.

https://www.verizon.com/home/accessories/fios-tv-voice-remote/

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CRobGauth
Community Leader
Community Leader

My understanding is that you can use voice control to turn on CC.

Or you can turn it off and on via the menu under settings.

Or if you happen to have an older remote, you can use that to control new STB.

ednivi
Enthusiast - Level 2

First and most important question is not solved. Fonts are dated and horrible. 

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NewtoFiOSBB
Enthusiast - Level 3

Why is this marked as a solution when it doesn't answer the user's question?  Could a moderator please remove the "go to solution" color change and link as this doesn't answer either of the questions the OP asked.

Also, no offense, but it would be nice to hear from an actual FiOS employee do they ever answer any of these questions on these forums?

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ednivi
Enthusiast - Level 2

Agree

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clem21
MVP MVP
MVP

@NewtoFiOSBB wrote:

Why is this marked as a solution when it doesn't answer the user's question?  Could a moderator please remove the "go to solution" color change and link as this doesn't answer either of the questions the OP asked.

Also, no offense, but it would be nice to hear from an actual FiOS employee do they ever answer any of these questions on these forums?


Want an answer from an actual Fios employee? Go here and post your questions.

https://www.dslreports.com/forum/vzdirect

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Frustrating2
Enthusiast - Level 1

Yes I also did figure out you can use voice.  This said, the captions are still horrible.  And you should also be able to turn them on/off with a button.

Edg1
Community Leader
Community Leader

Oh sorry. Those boxes are so new I forgot about them. I wonder if the voice control can turn on the closed captioning. Give that a try. 

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Ray-at-Boro
Newbie

Yes the voice remote works to turn closed captions on and off. Many thanks and kudos!

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