Combined Home/Mobile Login Not Working for TV Apps
wildcat07
Enthusiast - Level 2

I combined my home and mobile logins but now receive an error when trying to log in to the Fios TV app or connecting my Verizon account to a TV channel's app (to watch on my phone).  The old login for Fios no longer works.  I can log in fine on my computer to access my account details.

Anyone else having this issue?

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Re: Combined Home/Mobile Login Not Working for TV Apps
clem21
Community Leader
Community Leader

@wildcat07 wrote:

I combined my home and mobile logins but now receive an error when trying to log in to the Fios TV app or connecting my Verizon account to a TV channel's app (to watch on my phone).  The old login for Fios no longer works.  I can log in fine on my computer to access my account details.

Anyone else having this issue?


I'd give billing a call and see if they can sort it out for you.

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Re: Combined Home/Mobile Login Not Working for TV Apps
clem21
Community Leader
Community Leader

@wildcat07 wrote:

I combined my home and mobile logins but now receive an error when trying to log in to the Fios TV app or connecting my Verizon account to a TV channel's app (to watch on my phone).  The old login for Fios no longer works.  I can log in fine on my computer to access my account details.

Anyone else having this issue?


I'd give billing a call and see if they can sort it out for you.