Commercial power failures and Fios service interruptions
Specialist - Level 1

Severe weather reminder for our Fios customers...

In the event of a commercial power failure, your Fios battery backup will power your standard voice service for approx 8 hours. For additional information about the battery backup unit, click here for more info.

It’s possible that after electrical power is restored, you may still be without FiOS TV service. Sometimes resetting your Battery Backup Unit (BBU) is needed. Click here for more info.

For an automated wizard to help with Fios restoration, click here.

Due to extreme weather conditions, there may be storm related power outages in your area.  Your Fios services will be affected until power resumes.  If you do not have power please contact your local power company.  If your power is restored and your Fios services are still not working, you can report an outage, check status, request a new repair or update an existing repair online at .  If some of your Verizon services are working, but not all, you can use the In Home Agent application on your PC to troubleshoot and restore services.   We apologize for any inconvenience.