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Controller skipping channels when surfing
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I do NOT have any favorites set up, etc but when surfing using the remote control up/down channel buttons, some channels are skipped. I cannot figure out why.
Please help/advise.
Thank you.
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It would help if you tell us what channels are being skipped and what TV package you are signed up for.
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NBCSports (Channel 590) and DIY (667).
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What ahppens if you tune to them directly? Can you see the content?
Do they show up in the guide?
Have you tried to reboot the box?
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Try rebooting the STB by pulling the power out for 15 seconds then plug it back in and wait a few minutes for the STB to reload. When it is finished reloading check the channels to see if they stopped skipping.

