Custom TV package changes
PZL11
Newbie

I'm presently under a 2 year contract that says that I can change my 3 (additional) custom TV packages at any time. While chatting with a Verizon tech, I was informed that no, I cannot do this anymore no matter what my contract says.  Needless to say that I'm rather upset that the tech told me this.  Who can I speak with at Verizon to argue my case. I just want to change my 3 pre-existing custom channel packages to 3 new ones.

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Seeker1437
Community Leader
Community Leader

Ah yeah, I think that is the older version of Custom TV, if you check under Shop > TV it doesn't have that option anymore. 😞

You might be grandfathered in your current plan, sometimes changes bring you to current offerings in that case.

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Seeker1437
Community Leader
Community Leader

Ah yeah, I think that is the older version of Custom TV, if you check under Shop > TV it doesn't have that option anymore. 😞

You might be grandfathered in your current plan, sometimes changes bring you to current offerings in that case.

PZL11
Newbie

So, does this mean that I'm stuck with the current channels I have unless I give Verizon more money in order to replace my 3 current ones with 3 new ones?

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