Customer service
JJWW77
Enthusiast - Level 1

I can’t log onto the TV Mobile app because it needs says I need to change my password. I go through the whole process and it ends up saying we can’t do this right now. Please contact customer service. I have been on a chat with customer service for over an hour, have been introduced to I think four or five different people who all start out saying how can I be of help. Not one thing has been done, except passing me onto somebody else. I went to the app and asked for a phone call, which said it would call me in 15 minutes. That was half an hour ago. Verizon continues to be a huge disappointment. Anybody having more success with Comcast?

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Re: Customer service
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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