Customer support

So, I just spent 3 hours trying to speak to a human to set up tech support for an issue I spent an hour last week trouble shooting.  I had to call in and select the option as if I wanted to buy service to actually talk to someone within 5 minutes, but all they did was say they would transfer me to where I could leave my number for someone to call me hung up on.  Then I finally get someone to chat about the issue, expalin the whole problem then, that agent got disconnected.  5 minutes late someone else picks up the chat and wants all the same info, like I am going to rexplain the issue all over again.  He found the previous chat (which took all of a min so not sure why he didn't do that right off.)  All I wanted to do was set up tech support to find out why tv is out for 2 weeks, no picture. Not the cable box, works on tv downstairs.  But, of course agent was super evasive if I would be charged if tech comes out. Finally got out of him that box is Verizon equip and if that is broken no charge.  But, I already know that is not the issue.  But, nobody can tell me on the phone what is, cause I can't actually talk to a human!!!  And he still wouldn't tell me how much the charge would be.  Terrible customer service all day!!!!  I have had verizon phone for about 20 years, and cable for about 10.  Looks like I will be shopping for new tv and phone.  And everybody I know is gonna hear about this terrible service!!!

1 Reply
Moderator Emeritus

Hi fitzy55,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.