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DVR Problem

Aiz
Enthusiast - Level 1
‎09-23-2023 06:56 AM

Hello,

 

When I try to record a show, it says the DVR is full.  When I go to the DVR, it says there are no recordings.  What is the solution?

 

Thanks

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clem21
Community Leader
Community Leader
‎09-23-2023 07:26 AM
@Aiz wrote:

Hello,

 

When I try to record a show, it says the DVR is full.  When I go to the DVR, it says there are no recordings.  What is the solution?

 

Thanks

Have you tried power-cycling your DVR? Unplug power for 3 minutes and plug it back in. If that doesn't work, try this:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

You could also try this, but it will reset any customization you have made to the box:

Main Menu > Settings > System>Reset Settings

If you still can't get rid of them chat with support and have them clear them for you.

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clem21
Community Leader
Community Leader
‎09-23-2023 07:26 AM
@Aiz wrote:

Hello,

 

When I try to record a show, it says the DVR is full.  When I go to the DVR, it says there are no recordings.  What is the solution?

 

Thanks

Have you tried power-cycling your DVR? Unplug power for 3 minutes and plug it back in. If that doesn't work, try this:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

You could also try this, but it will reset any customization you have made to the box:

Main Menu > Settings > System>Reset Settings

If you still can't get rid of them chat with support and have them clear them for you.

Reply