Since the upgrade to the new guide, my DVR regularly freezes while watching a recorded show. The only way to get out of it is by turning off the DVR, then turning it back on -- note that this does not always work, and I have to do it numerous times. Please help.
Sorry you are having a problem with the DVR. I am sending you a private message so I can get your information to help with this DVR.
Thanks
Frank_VZ
I am having the exact same problem. On both of our HD DVRs. Random recordings while freeze up while playing back and once the program freezes, I cannot get past that point. It only started when Verizon introduced the new guide. It hs happened about 5 times. A couple of recorded shows we could not watch at all. I called Customer Service and they have sent me one new DVR. I have yet to hook it up because we have recordings to watch.
Any help or fix for this problem? Do I need to upgrade my other DVR as well?
I am having this same problem on both dvr's I have in the house. It seems not to matter which dvr the show was recorded on nor which dvr you are using to view the show. It also leaves you with shows you can't watch at all. Just have to delete them. Never had a problem before the software upgrade to 1.9.
I tried the online chat but gave up after about an hour waiting.
If someone knows of a fix or workaround, please let me know. I really doubt both dvr's have gone bad at the same time. Oh, I did all the usual stuff, the in home agent reboot and finally a unplug and reboot. No difference.
Yup, yup, yup. I had the same issues when accessing the DVR (QIP6416) in the office from the STB (QIP7100) in the living room. The DVR finally froze up and did nothing except occassionly flash an "8" on the front display. Lost all the recordings on it (grrrrr......). Got my new QIP7232 today, hooked it up and ready to go. Will see if it works better.
-Brian
1/18/2012
My DVR boxes do the same thing since the upgrade. It appears that the entire show recorded but it freezes and won't play. This usually happens almost instantly but I have had incidents where it waits until almost the end of my show to freeze. That is most frustrating and disappointing!!! I'm starting to see more amd more subscribers lately having similar problems. Can you help please? Thanks!!!
Janet/David Anderson
I've seen this, but only on a couple recorded shows. Last night I watched Pan Am, recorded Sunday. Picture froze at 24-minute mark while FF during a commercial. Stopped the recording, restarted and tried again without FF. Still froze. Only way to get past the freeze point was to use the "chapter" views to start after the 24-minute mark.
I have a Motorola 7232 DVR.
Same problem here, with that POS set-top box the QIP 6416. Is there an alternative to this box? I was on hold with Verizon with 3 different departments (again) for 30 minutes just now and ended up with replacement QIP 6416, which I repeated mentioned is the underlying problem here, but they are all just drones doing their jobs.
I'm very tempted at this point, after 10 years of allegiance to ALL Verizon services, to end my now-completed FIOS Triple Play contract and revert back to my local Cox, at least I can physically hold someone accountable with them, Verizon Customer Service is the equivalent of an Orwellian novel complete with a bureaucratic system that is so broken it's humorous.
Actual conversation just now:
First Operator: "Oh you wanted a NEW set-top box, I just ordered you a replacement. I'll transfer you to Customer Service, all I can do is replace your existing one." (I thought she was Customer Service...sorry?)
2nd Operator: "Sir, the person that gave you our department was wrong, we will only give you the same box again. I will give you someone that can help you more on this."
3rd Operator: "You can get this upgraded box and it's free and it's a different brand that makes it too." (wow, that's just what I want...finally a positive resolution!)
VZ Internet: "eSATA storage expansion for your EXISTING DVR set-top box" (wait.....this is just my same box with an additional piece of hardware now attached to it, thanks for nothing!)
And there went 30 minutes of my life (not including typing this recounting).
Problem definitely not resolved yet! Am I asking for too much paying Verizon nearly $20/month for the rental of a faulty HD-DVR set-top box that clearly causes problems for SEVERAL users as indicated by this forum alone?
nard703,
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Then reach out and contact me. This appears to be happening to quite a few of FIOS customers. My DVR box has already been changed --- but not upgraded to a newer model. MREALLY aggravating!!! It's been going since the upgrade --- that is the only constant. We really need help. Thank you.
Janet Anderson
I'm having issues with my 7232 HD DVR as well. It freezes frequently, especially when trying to fast forward, reverse, or pause. It will also change fast forward speed on it's own from 2x to 4x when I'm not even touching the buttons on the remote. My sound cuts out with live TV near the end of almost every TV show I watch and I get intermittent pixelation on my screen. It's been happening since FIOS was installed. They installed all new wiring in my house so I know it's not that unless the guy messed something up. I have called twice for tech support and they still refuse to replace it. They keep asking me to change cables, change the DVR location in the house, etc. I left Comcast because of poor picture quality and I'm still getting it with FIOS.
I've had the same problem for a long time. I'm now on my 3rd MR DVR box which I just hooked up last weekend (3/10/12). I kept reporting that when I FF thru a recorded program the picture will just freeze, and will freeze at that same point time after time on that program. The only way to get out of it is to change the channel, go back to the recording list and Resume Play, then let it "play" thru the affected point in the show. This is now occurring on this newest box.
Every time I've called the rep said they haven't heard of this problem before...which I find hard to believe after reading the posts in this forum. I just can't believe Verizon has taken no steps to correct what appears to be a software issue, or maybe it is a hardware issue problem with the hard drive. In any case, I'm sick of paying $20/mo for equipment that is faulty. I record a lot of programs and never had this problem when I was able to use my own DVR box, which became obsolete thanks to the Government mandate of digital only cable service.
The same freeze up problem started on the 2nd program I recorded on this box. Since then it periodically happens on random recorded shows. I would like to know what Verizon is going to do about this. I think at the least I deserve a brand new DVR that has been tested and verified to work w/o issues.
Oh, and I love how they now send a cheap 2 device remote control with each DVR rather than the 4 device one that originally came with the set. We have to pay extra if we want a remote that can control more than just the DVR and TV. If I wanted this kind of service I would have stayed with Comcast!
After reading all the complaints of the freezing during DVR Playback. I am glad to know we arent the only ones suffering. Verizon customer service to get these issues resolved is a joke. Transferred here, there and guess what..call dropped. Thank You. So does any know what is the fix to this problem aside from unplugging everything for 30 seconds and restart?
so reading over the post maybe there is no fix? it might be time to go to comcast and drop verizon they keep asking me to renew my 2 year agreement for equipment that has these issues, I just need to think this out now
I have had this same issue as well. I tried rebooting the box with no success. It has only happened a few times. We have 2 HD DVRs -- one in LR and one in son's bedroom. The last time it happened, I watched a program in the LR that I had recorded to my son's DVR. Then I TRIED watching a program I recorded on LR DVR and it kept freezing up about 10 minutes in. I was watching both of these programs in the LR.
Oddly -- the programs that froze up were recorded from CBS. I am trying to keep track of circumstances of shows that freeze. Have not tried customer service yet. I don't think replacing the box would help.
The next version of software 1.9.1 (coming out now) will fix the freezing and random reboots. Everyone should have it soon.
I Just upgraded to my new QIP7232 DVR after paying $40 and had a chance to watch my first Movie On Demand last night. The box kept on Freezing up and saying "Lost Network connection". I never had this issue with my old box. Im not sure if its the new box or the new software that Verizon has. Anybody have any clues to this fix would be appreciated as I can't deal with calling Verizon again. Torture!!!
I have been having that freezing issue also. And now that you mention it, it probably does coincide with the "upgrade".
I am also having problems with the 6416 freezing during playback of recorded shows.
My DVR also restarts itself during a recording of a show.
Never had that problem before until the upgrade.
Start a new topic or ask questions in the open forum.
