DVR goes Black
md5269
Enthusiast - Level 1

While playing my DVR'd shows, WHEN FFWDing, the screen will freeze and turn black

After about 60 seconds, the DVR cuts off and goes back to Live TV

When I go back to DVR I have to start my shows over

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dexman
Community Leader
Community Leader

When the television screen freezes and goes black, is the STB rebooting?

If it hasn't been tried, unplug the STB, wait a minute or two, plug it back in and see if that makes any difference. There is always the chance that the DVR is malfunctioning and in need of replacement.

Other members might have more ideas to try. 🙂

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clem21
MVP MVP
MVP

@md5269 wrote:

While playing my DVR'd shows, WHEN FFWDing, the screen will freeze and turn black

After about 60 seconds, the DVR cuts off and goes back to Live TV

When I go back to DVR I have to start my shows over


All the Fios DVRs used hard drives for DVR storage, your drive may be going bad. If doing the power cycle doesn't help try this, and if that still doesn't help, I'd watch all the shows you have, and call support for a replacement keeping in mind you'll probably lose all your recorded shows.

Main Menu > Customer Support > Top Support Tools > Fix Fios TV Issues

dexman
Community Leader
Community Leader

When the television screen freezes and goes black, is the STB rebooting?

If it hasn't been tried, unplug the STB, wait a minute or two, plug it back in and see if that makes any difference. There is always the chance that the DVR is malfunctioning and in need of replacement.

Other members might have more ideas to try. 🙂